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Citigroup Operational Risk Officer, Vice President in Tampa, Florida

The Business Risk Officer is a subject matter expert responsible for supporting and maintaining Global Risk and Control (R&C) programs in support of the Business Operations Shared Services (BOSS). The Global Risk Analyst will be responsible for providing ongoing risk and control oversight and expertise, while facilitating and executing formal risk governance routines that enable the identification, mitigation, and escalation of ongoing operational risks. Strong communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. This role assists in managing, but not limited to, several risk programs such as MCA, Continuity of Business, Issues Management, and Reg W, as they apply to operations.


  • Control Environment: Provides sound guidance to the BOSS product, region, and country teams to ensure that the organization has appropriate policies and practices to enable employees in supported business units to identify risks and evaluate exposures of control deficiencies, analyze and determine root cause, and ensure management has effective and timely remediation plans.

  • Manager Control Assessment governance : Assist with the BOSS MCA, including the governance of timely completion of Monitoring Results, Process reviews to ensure the Significant Risks and Key Controls are included, designed adequately, and operating effectively.

  • Process Reviews and Issues Management : Conducts reviews to understand the end-to-end process, evaluate key control and identify deficiencies and improvement opportunities, analyze root cause, and ensure management has effective and timely remediation plans. Manage Corrective Action Plan tracking and reporting for supported processes. Manages and reports control issues with transparency while highlighting as needed to Senior Leadership. Oversee and coordinate the identification, documentation and remediation of issues and corrective action plans (CAPs).

  • Support other control programs: Contributes to other risk and control initiatives including but not limited to Governance Risk and Compliance (GRC), business monitoring, Continuity of Business, Third Party Management, Regulation W, and reporting of risk metrics and best practices.

  • Communicate to staff & management on initiatives, timelines, and status including through use of heat maps, program status dashboards, Senior Management packages, etc.

  • Build and maintain knowledge in effective business process internal controls, including internal control framework, and develop educational, training, and awareness materials for consumption by BOSS employees.

  • Provide support to Risk & Control Management in implementation of Citi-wide initiatives and projects, including key corporate policies and procedures.

  • Use communication and diplomacy to guide and influence others, in particular colleagues in other areas.

  • This position will require flexibility and adaptability to support risk programs in a matrix environment. Programs to support will be diverse and can span across various topics and geographies. Candidate must be comfortable switching topics and working across several working groups.



  • The ideal candidate will be highly analytical with strong problem-solving and communication skills.

  • 6+ years of experience in risk advisory, operational risk, compliance, internal control, and/or project management related functions within financial services or shared services industry

  • Experience with applying principles, methods and techniques in the design and operation of process controls and their system components

  • Monitors exceptions to dispute policy and identifies drivers of exceptions.

  • Leverages data to examine impacts to Customer Experience and Regulatory breaks.

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

  • Comprehensive knowledge of compliance policies and processes and proficiency in risk and control related practices

  • Capable of providing leadership in optimization and efficiencies in control practices for the business as well as the resolution of cross business issues

  • Well versed in developing new ideas and improving current processes and proactively engages business and functional managers to mitigate risks

  • Requires a collegial and service-oriented demeanor, and an ability to challenge existing conventions and make recommendation for risk remediation.

  • Strong Communication and Presentation skills – comfortable in presenting to Senior Leadership

  • Able to identify trends and themes from high volume information sources and synthesize reports for easy consumption of senior business managers

  • Skilled at building partnerships across functions and regions; collaborates well with others with experience working in cross-cultural global teams

  • Project management experience is a plus

  • Risk certification is a plus

  • Audit certification is a plus


  • Ability to lead through influence and adapt in a changing environment

  • Thinks strategically and articulates concepts clearly. Sound critical thinking and analytical skills

  • Interpersonal skills with a demonstrated ability to achieve results and ability to act with sense of urgency

  • Effective communication (written and verbal) and be able to present information to various levels of management

  • Ability to identify and articulate root cause

  • Ability to work independently as well as part of a team. Self-motivated and positive attitude

  • Solid time management skills and proven ability to meet deadlines

  • Ability to deliver on multiple priorities

  • Proficiency in Microsoft Office suite of products


  • Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jul 17, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.