Date Posted:

2024-05-17

Country:

Philippines

Location:

Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Position Role Type:

Unspecified

• Performs duties related to overall customer service including post-sales support.

• May support sales team by notifying other divisions of customer concerns and trends.

• Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs.

• Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment.

• Provides instruction and education regarding products or equipment usage to customers and internal employees.

• Designs and manages product training for customers and staff.

• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

  Discipline Description

• Performs duties related to overall customer service.

• Provides support to sales team with regard to customer concerns.

• Coordinates with sales reps to identify inside sales opportunities. Serves as customer interface on product status and delivery.

• May manage or work in call center for customer support.

• Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.

• Consistently documents customer service needs to identify patterns and maintain quality.

  Qualifications:

• Experienced professional contributor on a project or work team.

• Has theoretical knowledge.

• Problems faced may be difficult or complex.

• Work is moderately supervised.

• Influences others within the work area through explanation of facts, policies and practices.

• Bachelors degree holder with at least 3 years relative experience.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Are you a creative storyteller looking to collaborate with teams around the world to build and deliver compelling messages? You belong at Collins Aerospace. We’re passionate about boldly telling the Collins story in new and impactful ways to elevate our brand and celebrate our people. Come build your career as part of a global Communications team that’s driving breakthrough experiences for our employees, our customers, and our communities.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.