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JPMorgan Chase JPM Payments-Vice President, Program Manager-Value Added Services in Tempe, Arizona

Chase Payment Solutions is seeking a Vice Present level candidate to serve as the Program Manager of Value-Added Services, partnering with cross-functional teams and external partners to ensure we have a well-defined project plan for the development and commercialization of multiple new capabilities for our small business payments clients. In addition to the core banking and payments capabilities that our clients leverage today, we have an opportunity to provide adjacent services to these clients in order to deepen relationships, increase client satisfaction, and drive additional customer lifetime value. For example, these services could include capabilities such as payroll solutions, accounting integrations, and marketing offers / loyalty programs.

As the program management lead for this new team, you will help ensure the right operating model is in pace to drive successful outcomes. For example, you will help to define the right program structure and operating cadence across various teams. The Value Added Services program includes initiatives in flight across several different parts of the organization and this role will help to create connective tissue across each of these efforts, ensuring each team has visibility into the other key workstreams in order to identify opportunities for collaboration / synergy and to report out on progress of the overall program in a consistent and coordinated fashion. In the early phases of each initiative, you will drive a sense of urgency across the core team, help marshal resources from supporting teams to the cause, and drive progress by ensuring follow through of deliverables. As each initiative progresses further in development and partner discussions, you will create a well-defined project plan, prepare status updates for senior leadership, and monitor risk and watch items, escalating for assistance in removing blockers as needed. Next, as a key pre-launch milestone, you will ensure that we meet all required JPMC process requirements for new product launches (e.g., New Business Initiative Approval). Lastly, post launch, you will create performance monitoring scorecards to track and share the results of initiatives and identify opportunities where further performance optimization efforts may be needed.

Through this role, you will have opportunities to collaborate closely with cross-functional and cross-line of business partners including but not limited to product, engineering, marketing, commercialization, and operations across Chase Payment Solutions, Business Banking, and Commercial Banking. You will have regular opportunities to present program updates to senior leadership and showcase your work. This role will initially begin as an individual contributor position, with the potential opportunity to hire a team over time.

What You Will Do:

  • Collaborate across several teams to drive the successful launch of multiple new value added services for our small business payments client base

  • Bring structure and connectivity to multiple, separate strategic initiatives in flight

  • Drive clear ownership of deliverables and a sense of urgency across the core team

  • Own the development and publication of key program management artifacts, such as program status updates, project plans, and performance monitoring scorecards

  • Lead the completion of product development launch processes, such as New Business Initiative Approval


  • At least 5+ years of program management and/or business management experience, ideally in the financial services sector, with a dual focus on strategy and execution.

  • A strategic thought leader with a track record of driving change and proven problem solving leadership.

  • An excellent communicator with strong executive presence and the ability to easily create and deliver clear and concise senior leadership presentations

  • A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.

  • An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.

  • Self driven and organized with the ability to effectively prioritize and execute on multiple concurrent initiatives.

  • Rigorous, structured thinker with the ability to identify and articulate rationale, assumptions, risks, and solutions.

  • Excellent relationship-building skills with the ability to establish trust and credibility across lines of business and functions, work well in cross-functional teams, and influence key stakeholders.

  • Experience beyond project management of individual efforts - this role is not a traditional project manager role, but rather the management of a large scale program

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans