ServiceNow Developer

Location:

Tempe, AZ, US

Date: Sep 19, 2024

Requisition ID : 17836

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)

• 401(k) plan with employer matching

• Available your first day: Medical, vision, dental, and life insurance

• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

• Parental leave (up to 4 weeks) and adoption assistance

• Wellness programs (including access to a recreation and fitness facility)

• Short and long-term disability plans

• Tuition assistance for both undergraduate and graduate programs

• 10 Employee Resource Groups for career development, community service, and networking

Summary

The ServiceNow Developer will create and maintain ServiceNow solutions for IT and enterprise customers. A well-qualified candidate will have strong customer service skills, take initiative, own issues from start to finish, and practice proactive communication within a collaborative Agile team.

What You'll Do

• Supporting ServiceNow platform solutions including catalog items, flows, integrations, and scoped applications.

• Administration, configuration, and support of a cloud base solution.

• Executing advanced scripting of Business Rules, UI Policies, Client Scripts, Script Includes, etc.

• Partnering with internal departments to help gather and define solution requirements and testing.

• Developing and collaborating as part of an Agile team.

What It Takes To Succeed

• Strong customer service skills.

• Working knowledge of SDLC.

• Experience supporting applications in a production environment.

• Working knowledge of IT Service Management components (e.g., Service Catalog, Change, Incident, etc.).

• Hands-on ServiceNow experience is preferred.

• Experience with JavaScript and HTML is preferred.

Experience

Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determined by the supervisor.

Promotion to Senior Level requires a minimum of 3 years experience at Level 2, is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

Education

Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

Nearest Major Market: Phoenix