Description

Amazon Web Services (AWS) is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world to include government customers. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’s multi-tenant infrastructure.

Would you like to join a team of physical security professionals and conduct security operations in Amazon Web Services (AWS) spaces? The AWS Security Operations Centre (SOC) is looking for a motivated individual to work as an AWS Physical SOC Analyst.

Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We provide a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We provide organisations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more. The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

WHAT DOES A PHYSICAL SOC ANALYST DO AT AMAZON?

As an AWS Physical SOC Analyst, you will employ physical security strategies and procedures in accordance with service level agreements concerning AWS security processes. You will work within the AWS SOC while responding to physical security events affecting or threatening AWS physical infrastructure, associates, operations, and assets worldwide. Daily responsibilities include physical access control administration, monitoring physical access control systems, data entry, and dispatching when necessary. You will also manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.

The successful candidate should have a proven record of accomplishment of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment while multi-tasking. The candidate will also be able to follow SOC tasks, procedures, and utilise discretion when dealing with sensitive information. The AWS SOC is a 24/7/365 operation and shift work will be required to include nights, weekends and holidays.

We are seeking motivated team members with a willingness to learn and backgrounds in physical security and conducting operations in related areas such as security operations centres, security dispatch centres, military or law enforcement. The Physical SOC Analyst is a core element of the AWS SOC, so if you would like to be part of a bar-raising physical security team, join us!

About the team

About Amazon Security

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Associate's degree in security discipline or equivalent experience in a related field and security experience

• Experience configuring and modifying access control systems (ex: Lenel, Feenics, Multi-Max, C-Cure, Honeywell, etc.)

• Previous experience working within a security operations or security centre. Ability to work any shift within the 24/7 operation, including holidays and weekends and sit for prolonged periods

Preferred Qualifications

• Solid experience programming/administrating Access Control Systems and CCTV

• Demonstrable experience of system administrator experience in performing triage on system problems, resolving the system problems, analysing system data to prevent problems, and implementing new workstations and systems Current certification as a Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.