Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division

Unity Lab Services provides a single source for integrated lab services, support, and supply management. Our customized service offerings and elite service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Discover Impactful Work:

The position supports the daily supervision of 10-15 customer site-based personnel, enabling the team to consistently deliver high levels of customer service. Responsible for meeting goals and objectives of the customer location, as determined by contractual requirements. Includes oversight of chemical management operations, including but not limited to order management, operating customer procurement systems, stockroom management, chemical/waste handling, and chemical inventory tracking.

A day in the Life:

• Lead a team of on-site service specialists that work daily at customer site. Participates in the candidate selection process, trains, and evaluates staff’s performance. Supervises staff in a manner that is consistent with our organizational culture, which is based on our four core values: Integrity, Intensity, Innovation, and Involvement. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale, and collaborative partnerships.

• Ensures customer needs are met and quality service is delivered through holding regular staff meetings, exceeding service levels, and monitoring of staff performance/productivity. Assists in determining the resolution of all customer situations in a timely manner. Reinforces a customer-focused orientation.

• Interacts with management, sales and the customers on matters concerning functional areas within the department regularly. Collaborates with Program Manager to quantify all aspects of value creation for the customer through rigorous data collection and reporting.

• Writes and administers standard operating procedures to support the goals and objectives of the department and the customer.

• Develops KPI’s, tracks trends, and implements best practices. Report business metrics, target, and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings, and opportunities.

• Evaluates employees’ training needs, identifies possible solutions and arranges for needed training and development. Ensures that employees are cross trained and develops employees to create a career path and succession plan.

• Supports Practical Process Improvement and focuses on improving processes with the goal of providing stellar customer service.

• Leads improvement teams and mentors site personnel to lead team improvement efforts.

• Prepares and reviews various operational reports and individual associate performance reports.

• Attends training classes and regional meetings, as necessary.

• Performs other duties as assigned.

Keys to Success:

Minimum Education

• High school diploma or equivalent required

• BA/BS degree or four-year college degree preferred

Minimum Experience

• 3+ years of relevant chemical/inventory/waste management, inventory, or laboratory experience

• 3+ years of relevant leadership experience preferred

• Experience with procurement and inventory management systems preferred

• Self-motivated with strong organizational, interpersonal and customer service skills

Knowledge, Skills, Abilities

• Understands analytical, operational, and marketing concepts with the ability to exercise judgment within generally defined procedures

• Proficient in Microsoft office (Excel, Word, Outlook, PowerPoint)

• Ability to appropriately prioritize tasks and collaborate with colleagues to support objectives through completion

• Strong verbal and written communication skills to provide appropriate level of information

• Encouraged to work independently within customer location with minimal instruction on routine tasks, but will be provided more detailed instruction on new assignments

• Experience in reading, understanding, and interpreting regulatory requirements for the safe use, handling, and storage of chemicals in an R&D environment

• Must deliver excellent customer service to include maintaining a professional appearance at all times

• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments

• May pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)

• May be required to use material handling equipment such as push carts and pallet jacks

• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves. Some areas may require steel toe shoes, bump hats and/or safety glasses.

• Must be able to work hours required to get the job done

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

The salary range estimated for this position based in California is $59,400.00–$89,100.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.