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BY YOUR SIDE - Autism Therapy Services Manager - Center Operations in Tinley Park, Illinois

Parent Experience * Provide exceptional customer service by building strong relationships with all new and current * Liaison of communication for parents needs and clinical requirements * The first line of contact for any parent concerns or needs brought forward * Uphold policies regarding attendance, therapy holds, and changes in availability Intake and Enrollment * Directly oversee and manage all intakes through auditing documentation, following up appropriately, and completing parents tours and consultations as scheduled * Communicate with Senior Manager – Operations intake and enrollment needs and trends * Uphold the intake process by ensuring all communication and documentation is obtained and provided to ensure a smooth and easy process for the family and clinical team * Review all new parent paperwork with parents to ensure policies are understood Center Maintenance * Consistently present on the floor, especially during busier transitions * Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use * Improving and standardizing cleaning * Purchase and restock items as needed Leadership * Directly oversee and lead the Scheduling Manager and Office Coordinator * Discipline employees as needed due to professionalism and attendance * Lead all employees within the office to provide a professional and efficient clinic Data and Reporting * Assist Director – Operations and Senior Manager – Operations with weekly reporting * Drive weekly, quarterly, and yearly metrics for cancellation rates, utilization, billable hours, and file compliance * Bachelor's degree strongly preferred. * 5+ years overseeing the daily operations in a clinic setting * 5+ years providing excellent customer service * 2-3 years of experience training and developing direct reports * 3+ years of supervisory experience required. * Strong verbal, written communication and collaboration skills * High interest in working with children on the autism spectrum. * Flexibility and dependability with schedule as weekend coverage and on-call hours may be expected * Ability to work effectively and efficiently with changing priorities and deadlines. * Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines and produce high-quality deliverables with attention to details. * Must possess strong analytical and problem-solving skills. * Reliable transportation and the ability to travel as needed. * Proficiency in Microsoft Office Products. Competitive Benefits * o + Competitive salary and benefits package + Three Weeks Paid Time Off + Nine Paid Holidays + Opportunity for company growth

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