Local hiring position

To apply, candidate must have proper visa or permanent resident qualification in Japan.

In the role of a Guest Relations Associate, the individual is tasked with the responsibility of delivering outstanding guest experiences and ensuring their overall satisfaction throughout their stay. This role is pivotal in bolstering the reputation of the establishment through the provision of personalized assistance, proactive anticipation of guest requirements, and prompt resolution of any concerns. The dedication to upholding the utmost service standards significantly contributes to the achievements of the Guest Relations team.

Guest Relations Responsibilities:

•Ensure a warm welcome and genuine farewell, maintaining the lobby, driveway, and Concierge area's appearance to reflect positively on the hotel and company.

•Greet guests upon arrival, assist with check-in/check-out, and provide room escorts when needed.

•Support GR team to work together with Chief Concierge in managing supplier relationships, including Limousine Services, Valet Parking, and Tour Operators, to meet and exceed hotel and guest standards.

•Extend special attention and recognition to InterContinental Royal Ambassadors, Ambassadors, IHG One Rewards members, repeat guests, and VIPs upon their arrival.

•Prioritize guest satisfaction through personalized recognition and attentive service from arrival to departure.

•Ensure IHG One Rewards members, repeat guests, and VIPs receive special recognition and service.

•Drive hotel’s Goals – Guest Love, IHG One Rewards Loyalty Enrolment and Loyalty Recognition

•Inspect VIP rooms before guest arrivals.

•Personalize greetings for VIP guests, including Royal Ambassadors, Ambassadors, and VIPs.

•Handle tasks such as IHG One Rewards/Ambassadors welcome letters, attending to guest special requests, and supporting VIP amenities and arrival lists.

•Support GR team to review arrival lists for all guests, especially VIPs, to verify room allocations, amenities, and special requests.

•Maintain a well-groomed appearance, a hospitable attitude, and a willingness to assist guests at all times.

Requirements

• +1 year experiences as service staff in Hotel industry

• Must speak fluent Japanese / Business level English

• Flexibility to work various shifts, including evenings, weekends, and holidays

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.