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Microsoft Corporation HR Shared Services Support in Tokyo, Japan

HR Services JapanOnboard MS


HR Central Services Customer Support

  • Supports employees and managers by responding to inquiries and performing transactions; addresses inquiries by researching policies and procedures as needed; triages inquiries to the appropriate queue.

  • Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers; learns the end-to-end service model.

Process Management

  • Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback.

  • Reviews own performance metrics target and identifies opportunities for improvement; shares input and raises opportunities for improvement to manager.

Data Management

  • Maintains and updates employee record database; enters data and reviews data input to ensure accuracy; identifies and reports discrepancies or issues in data administration to senior team members or team lead.

  • Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes; works with team members to identify relevant factors related to the issue; protects data privacy and adheres to confidentiality requirements; performs planned data audits, as needed.


  • Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy; participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.

  • Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.


  • Embody our culture and values


Required/Minimum Qualifications

  • 3+ years experience in Human Resources, Engineering, Operations, Compliance, or related field

  • OR Bachelor’s Degree in Human Resources, Business, or related field.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.