Cisco Technical Solutions Architect - ASP | ThousandEyes in Trenton, New Jersey
Who We Are
The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.
What You’ll Do
We are looking for an exceptional Technical Solutions Architect to join our team. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the commercial select sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.
The candidate should possess the following:
5+ years of Solutions Engineering Experience
Excellent presentation, communication, and problem-solving skills
Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
Knowledge of application and network infrastructures
Knowledge of unified communications
Experience with application and network performance analysis solutions
Experience with packet analysis of network and application protocols
Experience with Apple, Linux and Microsoft operating systems
Support the technical sales process
Assist sales in technical prospecting to help uncover opportunities
Demonstrate solution to showcase capabilities and use-cases
Build and maintain a technical and trusted advisor relationship with customers
Support customers during solution trials
Scope and architect solution deployments
Present to decision makers during trial wrap-up meetings
Participate as a member of the Solutions Engineering teams
Participate on weekly team meetings
Participate in quarter business review sales meetings
Present technical topics and successful wins
Share technical challenges and ways to overcome
Interact with team to ask questions, share experiences, and exchange ideas
Help establish and enhance demonstration material showcasing the solution
Research technical topics impacting the industry to grow as an industry leader
Interface with Marketing
Support trade shows and networking events
Support ThousandEyes Connect events
Contribute to blog and social media posts
Suggest and contribute to white-papers and case-studies
Interface with Product Management and Engineering
Provide solution feedback from hands-on use and customer interaction
Provide solution suggestions and enhancements to drive solution strategy
Participate, drive and provide feedback on internal and external solution beta programs
Interface with Customer Success
Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)
Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do -you can’t put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.
We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.