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Sedgwick Claims Coordinator in United Kingdom, United Kingdom

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Claims Coordinator

The Role:

  • Are you passionate about delivering an excellent service and want a new challenge?

  • Do you have great attention to detail?

  • Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?

  • Is flexible work/life balance important to you?

If you’ve answered yes, then a role as a Claims Coordinator could be the opportunity you have been waiting for!

Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

  • Structured programmes with clear timescales & transparent career pathways

  • Fully supported professional qualifications with rewards

  • Truly flexible working

  • Competitive salary

  • Employee assistance programme for employee wellbeing

  • Life assurance

  • Group Income Protection

Our other benefits include:

  • Private healthcare plan (including pre-existing conditions)

  • A Self Invested Personal Pension Scheme

  • Annual leave allowance of 25 days + public holidays

  • Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

Our Private Clients team are looking for a Claims Coordinator to join on a permanent, full-time basis. This role will include setting up new claims on the system and allocating to the relevant Adjuster. You will also manage the Adjuster`s diary and arrange appointments.

More specifically, the administrative tasks will include:

  • Set up new claims on the system and deal within time scales to meet service standards and ensuring all information is input accurately

  • Triage claims and allocate to relevant Adjuster

  • Manage Adjuster’s diary and arrange appointment

  • Appoint contractors if required

  • Answer incoming calls externally and internally

  • Clear Workgroup Comms


  • Ensure all details are entered correctly when setting up new claims on the system

  • Manage the Adjuster’s diary when booking appointments to ensure they have sufficient time for travel, admin, etc

  • Ensure service standards are met in setting up and booking appointments for all new claims received

  • Deal with customers in a friendly and confident manner when booking appointments and/or taking general query calls

  • Ensure compliance with all office procedures and processes

  • Assist support team with saving emails to the system

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

To be successful, we are looking for someone with these essential skills/qualifications:

  • Minimum GCSE C grades or equivalent in Maths and English

  • Accurate keyboard skills

  • MS Word and Excel - intermediate level as a minimum

  • Previous experience in a professional office environment an advantage

  • Previous experience in insurance industry

  • A professional attitude at all times with excellent interpersonal skills

  • A friendly and helpful telephone manner

  • The ability to work under pressure and demonstrate flexibility with the ability to multi task

  • Must work well as part of a team but also work independently with confidence

  • Excellent communication and planning skills

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.


Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)