Job Details Job Location Headquarters - Vancouver, WA Position Type Full Time   Salary Range $24.99 - $33.73 Hourly Job Category Information Technology Description Be part of something uniQue iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too! The Information Systems Support Specialist II supports Credit Union staff by troubleshooting hardware and software issues, responding to Information System (IS) requests as assigned, and performing a wide variety of preventative maintenance and installations on new and existing equipment and programs. Provide exceptional customer service and technical assistance to credit union staff. Essential Duties: Provide support to Credit Union staff during installation and testing of new equipment and programs related to the network. Build, implement, and support Credit Union desktop hardware and computer systems, including all related peripherals. Peripherals include all directly connected, or network connected devices. Follow established hardware/software lifecycle management procedures in deploying, maintaining and retiring assets. Use asset management software to keep accurate records of hardware and software. Support and administer M365 including, but not limited to the Office suite of applications, SharePoint, Teams, OneNote, OneDrive, etc. Perform user administration for 3rd party SaaS applications including creating users, assigning permissions and removing users from various applications. Administer Active Directory and Azure Active Directory for users and hardware related tasks. Mobile device management for staff cell phones, tablets, laptops and remote pc's as indicated by IS policies and procedures. Identify software and/or hardware malfunctions and implement corrective action as necessary. Perform preventative maintenance for Personal Computers (PCs), printers, and other equipment as scheduled. Support IS Support Specialist I in answering department phone line and monitoring the Information Systems (IS) Help Desk. Dedicated to consistently meeting the expectations and needs of the end user in a quality and professional manner. Plan, install, upgrade, administer and trouble shoot network and PC based hardware and software platforms. Assist with research and development of existing and new hardware and software. Plan, install, upgrade, administer and troubleshoot remote access PC based hardware and software that credit union staff use to work remotely. Be proactive in suggesting improvements to the current environment. Use Jira to manage tickets and workload, documenting work performed and solutions to issues. Assist end-users with software applications. Assist in PC and telecommunications implementation of new and remodeled branches. Develop and maintain procedures, user guides, diagrams, installation procedures and other documentation of all desktop computer systems for technical functions and services. Onboard, transfer and exit staff to/from the credit union with all related applications, hardware, permissions, and access as documented in IS policies and procedures. Take a proactive approach to finding efficiencies and ways to improve processes. Look for ways to reduce the amount of time it takes to complete routine tasks and solve issues. Work with vendors supplying or supporting any PC or network related systems to facilitate problem resolution and to gain knowledge. Actively participate in learning and educating staff on new/updated systems that are periodically installed to improv