California Children's Services Community Health Worker - Bilingual Required

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California Children's Services Community Health Worker - Bilingual Required

Salary

$43,785.89 - $61,492.15 Annually

Location

and may be required to travel throughout Ventura County, CA

Job Type

Full-Time Temporary

Job Number

1719HCA-24AB (MD)

Department

Health Care Agency

Division

Public Health

Opening Date

04/24/2024

Closing Date

5/8/2024 5:00 PM Pacific

• Description

• Benefits

• Questions

Description

The current vacancy is for a Regular-Temporary position.

THE POSITION

The California Children Services (CCS) Community Health Worker works under the general supervision of a Program Administrator and will mainly support CCS Public Health Nurse Case Managers and registered professional staff in providing community outreach, education, case coordination and assistance.

THE PROGRAM

The CCS program is a state program that provides diagnostic, treatment, medical case management, and physical and occupational therapy services for children and youth under age 21 with certain medical conditions. Examples of CCS-eligible conditions include, but are not limited to, chronic medical conditions such as cystic fibrosis, hemophilia, cerebral palsy, heart disease, cancer, traumatic injuries, and infectious diseases producing major sequelae. CCS also provides medical therapy services that are delivered at public schools.

The CCS program is administered as a partnership between county health departments and the California Department of Health Care Services (DHCS).

THE IDEAL CANDIDATE

The ideal candidate will be compassionate with a deep sense of empathy and cultural sensitivity. They will have strong communication, organization, and coordination skills and will be an individual with a passion for serving the community. The ideal candidate has extensive experience conducting assessments, facilitating Medi-Cal referrals, and coordinating specialty appointments.

WHAT WE OFFER:

The County of Ventura offers an attractive compensation and benefits package, subject to eligibility requirements, that includes but not limited to:

• Educational Incentive: Some positions may be eligible for educational incentive. This incentive may be 2.5%, 3.5%, or 5% for incumbents in eligible positions based on completion of an Associate's, Bachelor's, or Master's degree.

• Bilingual Incentive: Incumbents may be eligible for bilingual incentive depending upon operational need and certification of skill $0.69 per hour (Level I), $1.00 per hour (Level II), or $1.32 per hour (Level III).

• Flexible Credit Allowance: Biweekly contribution towards medical, dental, and/or vision insurance from authorized plans.

DEPARTMENT/AGENCY: Health Care Agency - Public Health

Community Health Worker is represented by the Service Employees' International Union (SEIU) and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for this position only. There is currently one (1) full-time, Regular-Temporary vacancy. With the exception of the temporary duration of the appointment, persons who are temporarily appointed shall be treated in the same manner as Regular County employees and are eligible to receive benefits.

TENTATIVE SCHEDULE

OPENING DATE: April 24, 2024

CLOSING DATE: May 8, 2024, at 5:00p.m.

Examples Of Duties

Duties may include but are not limited to the following:

• Client Intake: assists in the initial client assessments and follow up including basic intake interviews; assists clients to define problems and needs, and place them in order of priority;

• Assists the Public Health Nurse (PHN) to request information from providers to assess medical eligibility; coordinate client follow-up with medical providers; help clients make appointments and provide assistance for them to keep appointments; report findings to PHN;

• Evaluates client's health insurance coverage needs and gaps; connect clients with eligible benefits such as State Disability SSI, SSDI, and Medi-Cal by completing the program eligibility process;

• Keeps appropriate compliance records by documenting client encounters and progress notes consistent with agency requirements;

• Analyzes data and creates reports;

• Assists in implementing coordination of care plan and monitor client compliance;

• Provides Health Education: using standardized or approved curricula, provide basic information verbally, written and with visual aids; teach basic health and risk reduction techniques;

• Performs community outreach by informing and assisting Medi-Cal eligible or potentially eligible individuals as well as clients, about health services covered by Medi-Cal and how to access health programs;

• Acts as Department liaison with community groups and clients and informs them about community services;

• Coordinates services and collaborates with other agencies to perform a variety of activities related to program planning functions;

• Addresses barriers to care by linking patients/clients to community resources and provides case management services;

• Assists patients/clients enroll in programs that cover social needs;

• Follows program guidelines and regulations, including eligibility;

• Meets productivity and quality goals set by agency;

• Participates in care team huddles, meetings, and required training; and

• Performs other related duties as required.

Typical Qualifications

These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE:

High school diploma, GED or equivalent, plus any combination of education and experience which has led to the acquisition of the required knowledge and abilities.

NECESSARY SPECIAL REQUIREMENTS:

• Must be bilingual (English/Spanish)

• Experience with electronic health records

• One (1) year of experience facilitating care coordination services or assisting a case manager that includes social services and networking with appropriate resources

• Experience collaborating and working with people from diverse backgrounds

• Must possess or obtain a valid California driver license by date of hire and maintain it thereafter

DESIRED:

• Knowledge of Medi-Cal claims

• Experience working with either private health insurance or public insurances

• Experience working with Federal (i.e., Social Security) and/or State (i.e., Medi-Cal) programs

KNOWLEDGE, SKILLS, and ABILITIES:

Some to thorough knowledge of: community service organizations that provide services to the agency’s target population; medical terminology; community agency program policies and procedures; group and family dynamics; specialized health related topics such as communicable diseases and preventative health maintenance; Medical guidelines; Medi-Cal eligibility, health services covered, and how to access Medi-Cal health programs; and safe driving practices.

Skills: Computer literate in Windows environment and skilled in use of Microsoft Word and Excel; bilingual; ability to develop trusting and effective working relationships with a diverse client population; and, able to lead and/or work effectively in a team environment.

Abilities: Effectively communicate with individuals and groups from diverse cultural, socio-economic backgrounds; investigate, teach and follow up on communicable diseases with clients; maintain case management notes on a computer system; perform various health screening tests such as blood pressure measurement; and monitor client compliance with health care plan.

Recruitment Process

FINAL FILING DATE: Applications must be received by the County of Ventura Human Resources in Ventura, California, no later than 5:00p.m. on Wednesday, May 8, 2024.

To apply on-line, please refer to our web site at www.ventura.org/hr. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Note to Applicants: It is essential that you complete all sections of your application supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

NOTE: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

SUPPLEMENTAL QUESTIONNAIRE – qualifying: All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire will result in the application being removed from consideration.

APPLICATION EVALUATION – qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

WRITTEN EXAMINATION - 100%: An un-proctored, online, job-related written examination will be administered to test candidates' knowledge of language usage, interviews/confidentiality, medical knowledge and terminology, interpersonal relations, and filing. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, and driving record may be required for this position.

For further information about this recruitment, please contact Maritza David by email at Maritza.David@ventura.org or by telephone at (805) 677-5162.

EQUAL EMPLOYMENT OPPORTUNITY: The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website (https://hr.ventura.org/benefits) or you may call (805) 654-2570.

• Retirement FAQ's (https://vcportal.ventura.org/CEO/benefits/docs/RETIREMENT%20-%20FAQs.pdf)

• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS

01

The current vacancy is Regular-Temporary. With the exception of the temporary duration of the appointment, persons who are temporarily appointed shall be treated in the same manner as Regular County employees and are eligible to receive benefits

Are you willing to accept a Regular-Temporary appointment?

• Yes

• No

  02

  Are you bilingual in English and Spanish?

• Yes

• No

  03

  Do you possess or can you obtain a California driver license by date of hire and maintain it thereafter?

• Yes

• No

  04

  Describe your work experience with electronic health records. In your response, include:

  A. Employer(s) from where you obtained this experience

  B. Job duties performed

  NOTE: In order to receive credit for this experience, you must include each employer in the Work Experience section of your application, and all details for each employer must be included. If you do not have this experience state, "No experience."

  05

  Describe your work experience in facilitating care coordination services or assisting a case manager facilitate care coordination services. In your response, include:

  A. Employer(s) from where you obtained this experience

  B. Types of services you coordinated or helped coordinate

  C. Resources utilized

  NOTE: In order to receive credit for this experience, you must include each employer in the Work Experience section of your application, and all details for each employer must be included. If you do not have this experience state, "No experience."

  06

  Detail an experience where you had to collaborate or work with people from diverse backgrounds. In your response, include:

  A. Employer(s) from where you obtained this experience

  B. The challenges you faced

  C. The strategies you employed to build and maintain effective working relationships

  D. The outcomes of your efforts

  NOTE: In order to receive credit for this experience, you must include each employer in the Work Experience section of your application, and all details for each employer must be included. If you do not have this experience state, "No experience."

  Required Question

Agency

Ventura County

Address

800 S. Victoria Avenue LOC. #1970 Ventura, California, 93009

Phone

(805) 654-5129

Website

http://hr.ventura.org

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