OVERVIEW: Jr. Customer Analysts are responsible for contacting business owners regarding our payment processing solutions and signing new accounts. The ideal candidate will have the ability to prospect, identify, and qualify leads while working in a fast-paced environment. They will have excellent communication and organizational skills.

ESSENTIAL DUTIES:

• Develop a list of prospects from resource materials or company records
• Enter sales lead information into CRM for appointments, proposals, and follow-ups
• Introduce Fortis Business Services to potential clients
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications
• Educate merchants and business owners on the payment processing industry
• Quote rates, fees, and prices about our services to prospective clients
• Close sales of our payment processing service
• Maintain a positive attitude towards colleagues and management
• Be responsible, timely, and organized

QUALIFICATIONS:

• Incentive-driven and sales motivated
• Previous experience with customer service, sales, or other related fields
• Ability to build rapport with clients
• Effective written and verbal communication skills
• Positive demeanor and professional dress
• Be strong and assertive with the ability to overcome objections
• Goal-oriented
• Good Attendance