SCRA Specialist

• Start Date: ASAP

• Job Title: SCRA Specialist

• Target Pay : $19.80 (Vienna)

• Hybrid: * Onsite requirement- 2 days per week. If candidates don’t meet performance expectations, they will be asked to work onsite Full Time until they are released back to a hybrid scheduled*

• Shift: 11am-730pm EST

• Peer to Peer Training: 9am-530 EST – Roughly 6 weeks at min 2 week heads up on when training will end

• Contract: 6month min - open ended with potential to convert based off billet availability, performance etc.

• Interview process: Pending Interview Schedule Requirements

Skills:

• Current or formers highly preferred but not required -Servicing or REL Mortgage

• Analytical/Critical Thinking skills is a must

• Highly motivated

• Ability to review and identifying gaps

• Ability to thoroughly understand processes and implement them in an accurate and timely

Day 2 Day:

• Up to 2-4 hours shifts on the phones per day: Inbound calls mainly with some outbound calls for additional docs/information needed from members if its missing.

• Inbound Calls: Specific to SCRA: They are a back office dept which the calls are filtered from other depts. Call types are mainly status updates for members.

• Call Volume: Anywhere from 1-5 calls during on phone shift period

• High paced, production based Environment

• Administrative Tasks:

• Auditing files

• selecting the correct letters to be assigned to the correct account

• imaging documentation that needs to be assigned to a content manager

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.