FRONT DESK SUPERVISOR

Recruitment # 24-114-0271

Date Opened 11/20/2023 08:00:00 AM

Closing Date 12/4/2023 11:59:00 PM

Salary Range $45,351.77 - $77,098.01

Department PARKS AND RECREATION

Job Type Open and Competitive

Full/Part-Time Full-Time

Benefits Full Benefits

Reg/Temp Regular

Go Back Apply View Benefits (https://www.loudoun.gov/5010/Employee-Benefits)

• Introduction

Loudoun County Parks, Recreation & Community Services (PRCS) is dedicated to connecting all communities through exceptional people, parks, and programs. Our goal is to make Loudoun the community of choice through outstanding experiences while promoting diversity, equity, inclusion, and accessibility. We collaborate to deliver programs and community services that provide social, personal, economic, and environmental benefits to last a lifetime. Come be a part of something that matters!

Job Description

We are seeking qualified applicants for a full-time Front Desk Supervisor at Claude Moore Recreation and Community Center in Sterling, VA. Claude Moore is a state-of-the-art facility featuring indoor pools, a multipurpose gymnasium and jogging track, a fitness room, and a climbing wall.

A Front Desk Supervisor is responsible for managing front-line staff and ensuring continuous front desk coverage for recreation facilities. As a member of this team, you will be responsible for answering questions, resolving issues, and providing registration support to clients both in person and by phone. This position will supervise and manage the facility and staff in the absence of the manager and assist in the development and enforcement of center rules and regulations for participant use. When the manager is absent, this position oversees the facility and staff, along with establishing and enforcing center policies. Successful candidates will have organizational skills, time management abilities, attention to detail, problem-solving abilities, leadership abilities, management skills, and customer service skills. PRCS serves a diverse population including but not limited to youth, adults, individuals with disabilities, and seniors.

Responsibilities include, but are not limited to:

• Oversees customer service and administrative support of front desk operations.

• Ensures policies and procedures are followed.

• Maintains staffing schedules.

• Maintaining established standards and procedures relating to customer service, daily operations, and handling of emergencies, accidents, and incidents.

• Assisting with management of procurement of supplies and equipment for the facility and supervision of compliance with vendor contracts.

• Using computer-automated software, you will facilitate, coordinate, and oversee facility reservations and prepare calendars and rosters.

• Processes financial and transaction reports.

• Assisting with the creation of flyers and other promotional materials to increase program awareness.

• May perform other essential job functions specific to the position and department assignment.

Work schedule varies and will include early mornings, nights, weekends, and occasional holidays to meet facility needs.

Salary commensurate with experience

Loudoun County Regular Full-time Employees are eligible for full benefits including but not limited to the following as a part of a total rewards package!

• Retirement from the Virginia Retirement System (VRS)

• Annual leave

• Sick leave

• Annual Paid Holidays

• Group Health Plan

• Group Life Insurance

• Exceptional Performance Recognition

• Credit Union Membership

• Employee Assistance Program (EAP)

• Education and Career Development

  Job Requirements

High school diploma or equivalent; three (3) years of related work experience related to assigned department; or equivalent combination of education and experience.

Special Requirements

PREFERRED QUALIFICATIONS:

• Experience working with Canva preferred.

• Bilingual in Spanish and English is preferred.

• Proficiency in Microsoft Office, registration and payment processing software for recreation programs, activities, facility rentals, and other computer applications is preferred.

  Post Conditional Offer Contingencies

• Criminal background, Child Protective Services (CPS), and credit checks required.

• Obtain First Aid and CPR certification within 30 days of hire.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. If you have questions about how to apply online, you may contact us by phone at (703) 777-0213 or email us at HR@loudoun.gov. EOE.