Job Description

Essential Functions

• Manages and motivates project management staff. Recruits, trains, develops, and assesses employees' performance. Writes, evaluates, amends and deploys procedures and SOPs in global alignment. Monitors SOP and key task compliance.

• Serves as chief liaison between sponsor and all PPD internal departments performing the required tasks during the conduct of the study. Controls, manages and delegates day-to-day activities during the course of the clinical trial to resolve any issues and answer queries.

• Conducts regular face-to-face client meetings and continuously addresses client concerns and interprets needs in order to increase client satisfaction

• Manages client and/or program level oversight and relationship to pro-actively address needs, expectations and modifications across similar studies.

• Establishes and advocates high-level of customer service for clients and programs to support continued service and growth of relationship.

• Plans and supports work flow of team members. Performs as a mentor and trainer, identifies and coaches on areas for development and efficiencies in performing tasks. Authors, reviews, revises and implements relevant procedural documents.

• Serves as a back-up for the Associate Director PM, when needed and advises on action plans.

Qualifications:

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).

1+ year of leadership responsibility

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Strong verbal, written and presentation skills

• Solid Microsoft Office skills for analysis and presentation of data

• Critical thinking skills to support quality decision making

• Advanced knowledge of project management theories, principles and best practices relating to lab operations

• Strong attention for detail orientation and compliance with procedures and policies

• Effective client relationship management skills

• Strong supervisory and management skills with ability to work effectively at all levels

• Proficient in problem solving and prioritizing

• Strong analytical and quantitative skills

• Ability to multi-task and handle pressure

Management Role:

Manages experienced professionals and / or subordinate management who exercise latitude and independence in their assignments. Often heads one or more sections or a small department.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.