Marriott Leisure & Golf Membership Advisor in United Kingdom
Job Number 21031931
Job Category Golf, Fitness, & Entertainment
Location Tudor Park Marriott Hotel & Country Club, Ashford Road Bearsted, Maidstone, KENT, United Kingdom VIEW ON MAP (https://www.google.com/maps?q=Tudor+Park+Marriott+Hotel+%26+Country+Club%2CAshford+Road+Bearsted%2CMaidstone%2CKENT%2CGB)
Brand Marriott Hotels Resorts
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Pro-active and reliable
Good administration skills
Excellent time management skills
Ability to priorities work load
Good personal presentation
Able to work alone and within a team
Education or Certification
Good level of English essential
The following are specific responsibilities and contributions critical to the successful performance of the position:
Ensure that all Brand Standards are maintained at the highest level at all times Adhere to Global cleanliness protocols and ensure sanitizing stations are clean and stocked.
Adhere to hygiene and safety processes.
To be able to deal with membership enquiries in an efficient and professional manner
Ensure the accuracy and completion of all associated administration & paperwork
Ensure all guest / member concerns and requests are resolved promptly and properly, following the Marriott Guest Response Process
Register guests / members accommodating special requests whenever possible
Complete daily checklist tasks
To be able to deal with messages and general enquiries when required, in an efficient and professional manner
Provide information to guests / members about the leisure facilities, staff and services, including opening hours, availability and rates
Proactively seek new sales leads from existing database of prospects and member referrals
To identify and chase prospective Corporate Membership and liaise with current corporate accounts to add new members.
To contact prospective members, valid contact includes telephone enquiries, walk-ins, appointments, and follow up calls.
Ensure you meet all goals and targets specified on a daily and monthly basis.
Complete membership agreement forms thoroughly and clearly as per audit specification.
Discuss the benefits with every new member. Up selling every aspect of the club and driving secondary revenue.
Maintain all daily and monthly reports relating to membership sales
Formulate good marketing/advertising and promotional ideas.
Ensure all promotions are conducted efficiently.
Evaluate the effectiveness of promotions at suitable events, areas and times of the month
Comply with Marriott cash handling policies and procedures.
To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
To understand how the hotel Health and Safety Policy affects your department and how it links with the rest of the hotel.