HonorHer Jobs

HonorHer

Job Information

Marriott Receptionist - Front Desk in United Kingdom

Job Number 21116310

Job Category Rooms & Guest Services Operations

Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, City of Edinburgh, United Kingdom

Brand Sheraton Hotels & Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

We are currently recruiting for a Receptionist (Guest Service Agent) to join our award winning Front Office team at the Sheraton Grand Hotel & Spa.

Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.

This is a full time role working 5 days out of 7 on a variety of shifts, the earliest start time being 06.30am.

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences for our guests? Then we look forward to receiving your application.

Role:

To ensure the seamless delivery of all Reception procedures and provide outstanding guest service. Assist fellow team members in creating memorable guest experiences while maintaining a calm, professional environment at all times.

Essential Functions

  • Prepare documentation for daily business

  • Ensure prompt, efficient and courteous welcome and farewell experience for guests

  • Record and administer arrivals and departures including cash handling

  • Ensuring guest’s needs and complaints are dealt with speedily and recording as appropriate

  • Full awareness of current daily status of Hotel

  • Thoroughly conversant with all room types, décor and outlook

  • Be aware of daily functions, events, VIP and group arrivals

  • Monitor the generic email inboxes and make sure guest’s requests /correspondence is dealt with in a timely manner i.e. dinner / spa reservation requests or gift vouchers

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to TDD phones).

  • Be the first point of contact for any internal or external calls and assist as necessarily included but not limited to: reservations enquiries, guest service request, room service orders, general questions, spa and restaurant reservations.

  • Develop and maintain positive and productive working relationships with other employees and departments.

  • Follow up on all No Shows from previous day and action accordingly

  • Pre–arrival checks ensuring traces, alerts, billing procedures are all correct and updated

  • Liaise with third parties and travel agents in regards to bookings, billing, requests and maintain the extranet platforms when applicable.

  • Assist with any Concierge inquiries and duties

  • Oversee revenue management tasks including balancing room inventory and ensure rates codes are built correctly

  • To carry out any other duties as required

Requirements:

We are looking for someone who is energetic and self-motivated and who has a passion for delivering great service in a warm professional manner and be able to work well under pressure.

Ideally you will have at least 1 year experience within a customer facing role, preferable within the Front Office department within a 5 star environment.

Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:

  • High school diploma required, additional hospitality training preferred.

  • Extensive Knowledge of Internet/MS Office applications and related IT preferred.

  • Knowledge of the Opera PMS and Marriott systems is an advantage

  • To project a pleasant and positive professional image to all contacts at all times

  • Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.

  • Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

  • Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.

  • Excellent command of English language (verbal and written)

You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.

Benefits:

When you join Marriott International, the world’s largest hospitality company, you will enjoy unlimited career opportunities; discounted hotel rates for you, your friends and your family; a food and beverage discount plus an environment where your development is our priority.

Salary: £18,535 per annum

https://www.marriott.com/hotels/travel/edisi-sheraton-grand-hotel-and-spa-edinburgh/

EH3 9SR

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

DirectEmployers