【Tasks】

• Greet guests and ensure smooth and courteous check-in and check-out

• Build rapport with guests, respond promptly to requests and complaints, and provide feedback for better guest satisfaction.

• Handle cash and credit card transactions with proper procedures.

• Manage and administer the day-to-day administration of staff, assigning work responsibilities, performance and development.

• Provide appropriate training to team members on business systems, security, service and quality.

• Manage in the event of an emergency and works closely with local police and fire departments.

【Experience】

• At least 3 years of experience in hotel front desk or equivalent.

• Experience in management.

• Preference will be given to those who have worked in a luxury hotel before.

【Ideal candidate】

• The ability to communicate clearly and openly with others based on trust.

• Able to communicate clearly and openly with others based on trust.

• A positive and aggressive attitude, never giving up, no matter what the situation.

• Able to work flexibly with multinational staff and customers, while respecting differences.

【System】

Opera

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.