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DHL Express, Inc. Associate - Credit & Collection (Contract) in Malaysia

Role

Purpose

To actively manage and coordinate credit collection for an

assigned portfolio of customers in alignment with DP DHL process guidelines and

policies in an efficient and cost effective manner.

 

Job

Description

To actively promote and ensure DHL trading

terms and conditions are being adhered to by the customer To contribute knowledge and expertise toward

resolving reoccurring billing issues.To maximise collection effectiveness from all

customers in a timely and professional manner.To maintain efficient records of collection

activities.To drive debt collection, involve in customer

interactions (incl customer visits as deemed necessary)To coordinate resolution of sales and customs

disputes according to escalation proceduresTo identify cheque and electric bank transfer

allocation issues and coordinate rectification with responsible teamTo contribute knowledge and expertise toward

resolving reoccurring billing issuesTo monitor credit accounts and report

delinquent customers to Team Leader for review and action.To monitor credit limit of accounts and ensure

proper action is takenTo coordinate master data, billing and

collection issue resolution with internal and external customers as deemed

necessary and in coordination with team leader and supervisor

Qualifications & Skills Local language(s) / Multi lingual (in Shared Service environment)                                                              University Degree Holder                                             Intermediate level of English knowledge (DPDHL Business Language) preferredGood telephone conversation/handling skills                                     Effective communication and conversational skills                                            High customer focus and service orientation                                       Advanced MS office knowledge                                                Intermediate Presentation skills                               Previous Collection experience is preferredSensitive to cultural specifics

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