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Sprinklr Director - Competitive Intelligence in United States

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Learn more about our culture and how we make our employees happier through The Sprinklr Way. (https://www.sprinklr.com/culture-talent/)

Do you have a knack for distilling points of differentiation? Is market analysis a passion? Are you excellent at crafting sales enablement collateral?

This person will be responsible for designing, developing, leading, and owning the competitive intelligence (CI) program at Sprinklr, inclusive of strategies for the customer experience management (CXM) category. They will lead competitive intelligence at Sprinklr, equipping the sales and marketing teams with assets and artifacts needed to understand the competitive landscape. They will be responsible for preparing sales with targeted intelligence on key competitors and market dynamics, and owning data analytics to measure Sprinklr success in competitive selling situations. They will develop insights related to Sprinklr's competitors, and the environment in which competition unfolds, and build and execute on a strategy to effectively position Sprinklr.

You are a self-starter with a bias for self-service, taking ownership and initiative for the CI Program which should include competitive sales tools, win / loss breakdowns, analyst relations research, SWOT analyses, and campaign consultancy, among others.

This role is highly cross-functional. In addition to collaborating with the Marketing team, this role will work closely with Sales, Success, and Product Management teams. We’re looking for someone that is strategic and also wants to dive in and analyze features, capabilities, and platforms at a capability level.

This role will report to the Senior Director of Platform Product Marketing and can be fully remote or based out of our New York or San Francisco offices.

What You’ll Be Doing:

  • Serve as a trusted industry expert and provide reports on market trends and competitor developments

  • Create “Field-ready” deliverables

  • Gather, synthesize and communicate competitive win/loss reports

  • Support Sprinklr’s competitive positioning within the Analyst community including participation in Forrester Waves™ and Gartner Magic Quadrants™

  • Develop competitive social listening and benchmarking dashboards and establish alerting/escalation processes for senior leadership

  • Serve as a cross-functional partner and key point of contact for any competitive and market data sought by product, operations, finance, and marketing teams

What’s Required:

  • 10+ years experience in competitive or market intelligence, corporate strategy, consulting, or equity research

  • Bachelor’s degree in a relevant field; advanced degree strongly preferred.

  • Passion for working in a fast-paced environment

  • Strong interpersonal and stakeholder management skills, and demonstrated success working closely with senior executive leaders

  • Ability to work both independently and lead cross-functional teams

  • Strategic thinker able to synthesize insights from disparate data sources, and clearly communicate complex findings to focus on critical issues and actionable opportunities

  • Excellent interpersonal, written, and verbal communication skills with a strong ability to tell compelling business and result stories.

  • Innate curiosity and desire to learn with a strong inclination to challenge the status quo and drive for results in ambiguous spaces and a fast-paced industry

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form (https://docs.google.com/forms/d/e/1FAIpQLSfsk_f9KxtJ8W_tC5CALPNIRuuEe05-KD3aOq-7EifonNvZbQ/viewform?usp=sf_link) , and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com.

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