Entry Level Customer Service Associate Location: Elgin, IL Duration: 2-3 months with possible contract to hire Description: Primary purpose: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed. Essential functions and responsibilities Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system. Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status. Communicates clearly and professionally with the customer by telephone. Makes informed decisions within the parameters of our obligations. Handles approximately 40 to 70 inbound calls daily from customers for a variety of queries. Ability to type 35 words per minute (WPM). Participates in and maintains a quality service culture within the Customer Service Team. Additional functions and responsibilities Pe rforms other duties as assigned. Perform tasks based on the needs of the company or differing situations. Qualifications: Education & Licensing High school diploma or GED required. Experience: One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred. Skills & Knowledge Excellent verbal and written communication skills PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases. Must meet minimum typing requirements (35 WPM). Strong organizational skills Ability to apply logic to interpret information and make sound decisions. Ability to multitask in fast paced environment. Ability to work in a team environment and/or independently. Ability to meet or exceed Performance Competencies Ability to meet all attendance expectations. Responsibility and ownership to ensure callers receive the highest possible customer experience. Resilience in changing situations. A can-do attitude