At Zovio, we’re doing something different, and we want you to be a part of it. To put it simply, we’re all here to meet the needs of today’s learners. Whether that’s by helping them get a college degree or by providing them specific, focused training, we’re all about making it possible for people to achieve their aspirations and dreams. We partner with higher education institutions and employers to make that happen.

With our mission to innovate and take bold steps forward in education as a leading education technology services provider, we are an entrepreneurially-minded organization looking to the future—but with more than a decade of experience and resources backing us up! We have a culture of Passion , Innovation and Teamwork , and are full of ambitious people that, like you, support our commitment to putting people first. If you want to know more about us, be sure to check out Zovio.com.

Job Description:

The Fraud, and Corporate Compliance Operations Analyst position is a full-time employment opportunity. The incumbent is a member of the Fraud and Corporate Compliance team and is accountable for execution of department solutions including but not limited to: anomaly and threat detection measures, analysis of data based on suspicious student behavior, identity theft investigations, corporate compliance, and external fraud reporting.

Additionally, this role advances a culture of continuous innovation, participates in concurrent projects, identifies trends in order to link issues to known fraudulent activity and works cross functionally to develop and implement tools and improvements to enhance efficiency and solve complex business challenges.

Essential Job Duties:

• Execute fraud prevention efforts through careful examination of anomalies, detailed documentation of analysis, and research of evolving trends as they relate to suspicious activity. 

• Assist in project initiatives for detection measures, identity theft, corporate compliance, and external fraud.

• Oversee customer identity authentication, including requesting, assigning, and reviewing identity documentation.

• Identify trends and patterns utilizing data analysis and visualization techniques to create actionable intelligence for recommendations and reporting to the highest levels of the organization.

• Advance a culture of continuous innovation by routinely introducing new ideas for improvement and opportunities and supporting those of others.

• Participate in multiple concurrent projects in sprints utilizing an agile framework.

• Collaborate across all levels of the organization and with customers to advance and support fraud and corporate compliance solutions and strategic objectives.

• Assist with the completion and submission of federal, state and institutional reports and/or student academic files for internal stakeholders and external agencies.

• Use discretion and apply strong ethical principles in all responsibilities.

Additional Job Duties (include but are not limited to):

• Detect and prevent fraud utilizing data analysis, data collection and researching of evolving trends as they relate to suspicious activity.

• Remain current on market and industry practices in fraud and corporate compliance strategies. Attend relevant conferences, webinars, and presentations to learn latest threat detection and prevention methods.

• Assist in the maintenance of internal standard operating procedures.

• Create appropriate communications to internal and external stakeholders regarding emerging risks related to Title IV fraud, observed trends and related opportunities.

• Conduct trainings to internal staff regarding threats related to the business and best practices to mitigate those accordingly.

• Complete external learning on systems and/or software by attending workshops, seminars, or sessions to best utilize department resources.

• Review, test, and analyze various software and systems for proper integration into current department applications.

• Foster role awareness by routinely meeting with internal and external stakeholders to showcase the department’s role within the organization and importance of fraud prevention efforts.

Minimum Requirements:

• 2+ years of experience working in Fraud, and Corporate Compliance

• Detail-oriented and thorough

• Superior organization skills

• Exceptional interpersonal, written and verbal communication skills

• Ability to work within a team balanced with the ability to apply good independent judgment

• Ability to utilize student information systems to manage communication and maintain effective workflows

• Self-starter with ability to prioritize multiple tasks in a deadline-driven environment, strong sense of urgency

• Ability to utilize reports to ensure efficiency and effectiveness of workflow processes 

• Inquisitive and able to develop methods for improvement

• Advanced in the use of Microsoft Office software

Preferred Qualifications:

• 2+ years of investigative/research experience

• 2+ years of experience working in higher education administration (e.g., registrar, financial aid, advising, student affairs, or related)

• Master’s Degree

Education:

• Bachelor’s Degree required

Who you are:

• You want to share what you know and learn what you don’t

• You don’t settle for good , you strive for great

• You crave change, you embrace it

• You are bold and challenge the traditional way of thinking, bring new ideas to the table

Why Us?

• We’re an organization changing and shaping the lives of learnings across the country. Whether directly or indirectly, you’ll be helping make a real difference in the world.

• Our environment and culture encourages collaboration, requires communication and rewards risk-taking.

• We try hard to provide a good work life balance. We think we’re a great place to work that also allows you to have down time with friends and family.

• We believe in giving back to the communities in which we live and work. In fact, we offer 16 hours of paid time off for you to volunteer, in addition to your vacation days and company holidays.

• We want you to live a healthy lifestyle, and offer wellness programs, fitness centers, and onsite health clinics.

• Zovio is an Equal Opportunity Employer. Diversity of thought, culture, identity, and experience are important for what we’re doing. If everyone here thought alike, we’d never come up with anything new, much less anything bold or innovative. We want you to be your whole self here, and appreciate the unique nature of the people around you, too.

Zovio’s purpose is to help everyone be in a class of their own.

#BringIt