Jira Administrator (100% Remote)

Virtual

Req #1388

Monday, March 18, 2024

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com .

Position Summary:

The Jira Administrator is responsible for configuring, maintaining, supporting and enhancing our Atlassian suite, including Jira, Confluence, Service Desk, Bitbucket, and several plugins.

This is a Remote/Work from Home position reporting to the Sr. IT NOC Manager.

What you will do:

• Serve as Internal SME for Jira, Jira Service Desk and Confluence.

• Meet with stakeholders to identify JIRA needs and implement them as appropriate.

• Set up, customize, and manage Jira projects, workflows, schemes, fields, screens, and permissions.

• Create and maintain user accounts, groups, roles, and permissions.

• Install, upgrade, and integrate Jira with other applications and plugins.

• Monitor and optimize Jira performance, security, and backup.

• Provide training, documentation, and guidance to Jira users.

• Analyze and report on Jira usage and metrics.

• Work Jira/Atlassian suite tickets submitted by employees.

• Identify and implement improvements and enhancements for Jira functionality and user experience.

• Develop metrics, dashboards, and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.

• Act as a liaison between IT and Business teams.

• Other duties as assigned.

  The kind of people we look for:

• Versatile people who thrive on variety and challenge

• Excited about working in a fast-paced environment .

• Innate problem solvers who want to grow in a flexible, collaborative culture .

• Takes initiative, pushes boundaries, motivated to innovate .

• Talented individuals with a growth mindset who want to use their learning and relationship-building skills .

• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality .

  Qualifications:

• Bachelor's Degree in a related IT discipline or equivalent industry experience

• 5+ years Jira Software, Jira Service Desk and Confluence software administration experience

• 5+ Years of experience with customization of for tools like JIRA, Jira Service Desk, Confluence, creating custom workflows, fields, conditions, validators, post-transitions.

• Strong interpersonal skills to communicate with stakeholders and software development personnel.

• Knowledge of change management methodologies used to drive organizational change.

• Proficient in MS Excel, modern communication tools for virtual teams (i.e., MS Teams.

• Excellent verbal and written communication skills, presentation, and problem-solving skills.

• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.

• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.

• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.

• Willingness and ability to work flexible hours.

• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

  Physical Demands:

  Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)

• Keyboarding (40-60%)

• Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)

  Work Environment:

  100% Remote: Work environment is at home.

  Compensation :

  $108,000 to $119,200 plus a 5% bonus with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

  Intrigued to learn more?

  When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

  ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

  Disclaimer:

  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Other details

• Pay Type Salary

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