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ForeScout Technologies, Inc. Sr. IT Systems Administrator in United States

Sr. IT Systems Administrator

Information Technology United States

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What You Will Do:

We are seeking a motivated, results-oriented Sr. IT Systems Administrator to be part of a global team responsible for the consistent delivery of exceptional IT support. Additional responsibilities will include working through critical issues and focusing on setting the standard on quality of service and advancing our global corporate end user computing environment.

The IT Support group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company as a whole. We are looking for someone who is technically proficient, has an eager attitude, a professional demeanor, and solid communication skills. This IT Systems Administrator role will work with smart, driven colleagues, and help power our people to productivity.

  • Expert Technical Support – Take full ownership of complex issues and act as an escalation point for the L2 Service Desk team.

  • Provides direct support and project work for technical infrastructure including laptops running Windows and Mac-OS, mobile devices, end-user applications and services, Active Directory, SharePoint, collaboration tools, Video conferencing, Oracle support, security tools and Microsoft Office 365 administration.

  • Maintain up to date patching and complete security endpoint remediations.

  • Research and investigate production system incidents, managing incidents from beginning to resolution

  • Perform quarterly audit reviews and Partner with infosec teams to ensure all compliance is met

  • IT Solutions and Project Management – Recommend and manage implementation of new solutions to improve the end point IT environments

  • Create and maintain comprehensive systems and site documentation

  • Liaise with all support functions within the IT Department as required to facilitate knowledge transfer and knowledge article creation.

  • Works with IT support staff to investigate and implement ways of reducing calls to the IT Service Desk.

  • Assists with maintaining a help desk database of information relating to the support of the users of the Company's Systems.

  • Assist and partner with facilities with existing and new office buildouts

  • Create and maintain internal KB documentations with an attention to detail.

  • Assists with the publishing of IT department standards, IT security policies, IT purchasing policies, technical hints and tips, and user instructions to Company's INTRANET.

  • Explores, develops, and implements (on an on-going basis) ways to improve the user support processes. Participate in root cause analysis of recurring issues.

  • Provide after-hours support as required.

  • Ensures all Service Level Agreements are met, and objectives achieved, as they relate to the support of the IT Service Desk.

  • Keeps IT support staff and Information Technology Manager informed of trends, significant problems, unexpected delays or tasks of a critical nature.

  • Assist with testing and validating production applications

  • Will work 10% Service Desk tickets as backline support for L3

    IT Support Requirements and Skills:

  • Able to be a leader among peers by mentoring L1-L2 IT Analysts in groups or individually

  • Ability to exercise good judgment and make management-level decisions as necessary when leadership is unavailable

  • Great decision-making and problem-solving skills

  • Excellent written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms when necessary.

  • Ability to accurately investigate, analyze, and resolve through test results or error logs.

  • Ability to comprehend the consequences of situations and take appropriate actions or escalate for timely resolution.

  • Able to effectively document and publish technology guidance and repeatable processes

  • Experience improving processes and introducing new upcoming technologies

  • Take initiative to be the liaison with other departments, and identify ways to increase productivity

  • Expertise in O365 suite (MS Office, Teams, Active Directory and SharePoint)

  • Expertise with supporting mobile devices (iPhones, Android Smartphones) under MDM solution. (Workspace One, Intune etc.)

  • Expertise of various security tools such as CrowdStrike and patch management software

  • Support for VMware virtual server environments for all end user environments a plus

    What You Bring to Forescout:

  • The ideal candidate has at least 5-7+ years of hands-on experience in an IT Support function supporting end point infrastructure in a global company in the technology sector

  • Strong customer service orientation and customer service skills

  • Analytical and problem-solving abilities, with attention to detail

  • It may require some on-call support and off-hours maintenance work.

  • Demonstrated organizational skills and the ability to succeed in a fast-paced, dynamic work environment

Forescout is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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