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AIG Team Manager Complex in United States

Team Manager Complex

To manage a team of complex Claims Adjuster. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.

Duties and Responsibilities

Functional Responsibilities:

  • Manage the allocation of claims within their Complex team of adjusters

  • Provide a technical referral point for team members and manage performance,

  • Keep the Auto Senior Manager advised of key Complex loss developments and wider Complex trends.

  • Execute strategic initiatives within their Complex team

  • Ensure Complex ‘Best Practice’ is maintained within their Complex team

  • Drive performance through required criteria

  • Ensure claims are accurately assessed and proactively reserved within agreed service levels

  • Embed use of balance scorecard/KPIs within team


  • Team performance

  • Team professional and technical development

  • Team communication

  • Team compliance

  • Effective resolution of Complex level claims handled by team adjusters

  • Accurate and consistent reserving and financial control of claims in Complex team

  • Mitigation of indemnity and expense spend for Complex claims within their team

  • Performance manage the team to maximise best practice compliance and minimise lost economic opportunity within Complex claims segment.

  • Personal Development / Succession Planning for individuals within the Complex team.

  • Managing compliance with governance standards and regulatory requirements within the Complex team.

  • Effective communication to all relevant stakeholders.

Leadership Skills

  • People and team management experience, including the proven ability to effectively manage team members

  • Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally.

  • Highly effective communicator (written, verbal, presentation, training)

  • Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.

  • Broad range of leadership competencies, from direction and pace setting to coaching and effective listening.

  • Identify and address performance issues within the team.

Technical Skills and Expertise

  • Fully developed specialist knowledge in Auto technical claims topics.

  • Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)

  • Policy language skills enabling accurate and consistent policy wording interpretation

  • A strong knowledge of legal / regulatory and litigation / procedural requirements

  • Experience in negotiation, mediation, arbitration and ADR skills

  • Experience in conducting technical claims audits and effectively following up on findings.



We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No


At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .