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J&J Family of Companies Senior Logistics Specialist in Vietnam

Senior Logistics Specialist - 2407021845W


Kenvue is currently recruiting for:

Senior Logistics Specialist

This position reports to VN Deliver Lead and is based at Vietnam .

Who we are

At Kenvue (http://kenvue.com/careers) , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here (https://www.youtube.com/watch?v=XhsbOsBiX_M) .

What you will do

The overall purpose of the job:

  • Manages a customer service team and coordinates with a transportation team to ensure Customer Orders are delivered on-time and in-full (OTIF D, OTIF) in a cost efficiency manner whilst always seeking ways to improve service.

  • Monitors a warehouse team to ensure all warehouse activities are operated according to SOPs and meet targeted KPIs.

Essential duties and responsibilities:

  • Responsible for Customer service in leading and supervising customer service team in archive the customer service goal – OTIF D.

  • Responsible for Customer service, as 1st point of escalation for Customer Service issues with Trade and Sales teams includes handling of sale orders, sample sale orders, allocations, returns and operational complaints.

  • Responsible for Customer Relationship in providing timely responses to customer inquiries and resolving customer complaints or issues.

  • Liaises with franchise people and Planning on sales plan.

  • In charge of customer services in providing daily, weekly sale update to management board and sale team.

  • Monitors with 3PL on daily activities to deliver the business goals.

  • Implements and ensures SOPs relating to pricing, forecasting, warehousing, delivery and customer complaints followed and complied.

  • Ensure all customer complaints regarding orders, billing, shipping and products are recorded, tracked and reported properly.

  • Ensure compliance to all training requirements.


What we are looking for

  • Essential knowledge and skills:

  • Have at least 2 years in Supply chain, logistic experience, especially in Customer.

  • Service, handling for customer order process, experience in FMCG warehousing &

  • distribution is a plus.

  • Have SAP experience in Order-To-Cast Process.

  • Ability to deal with uncertainties and multi-tasks.

  • Effective communication, interpersonal & negotiation skills; good analytical skills, leadership skills.

  • Problem solving & decision making with internal and external stakeholders.

  • Good English writing & speaking.

  • Proficiency in MS Office applications

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.

Primary Location Asia Pacific-Vietnam

Job Function Strategic Sourcing/Logistics

Req ID: 2407021845W