Reference #: 7b7f60fb-b4d9-4bdc-a1f2-aa028bd892ca Description

Job Summary The Loan Servicing Coordinator I will oversee daily life of loan servicing for all small business and commercial loans. This position manages time and meets deadlines under pressure. Essential Functions Complete new loan set-up and funding Post loan transactions for all product types Perform loan maintenance in the core system as needed or directed Complete work to meet the established service level agreements and benchmarks Prepare and process payoff quotes and payoff transactions Respond to customer inquiries with exemplary customer service in the established timeframe Process loan Line of Credit Renewals Ensure total document and data integrity attributes to comply with CECL data points Monitor and reconcile reports as they apply to commercial loans and perform follow up as necessary with internal business partners Reconcile of General Ledger accounts and daily balancing Prepare applicable release documents as needed Establish and maintain loan collateral records in the core system Process the paid commercial loan report Responsible for daily balancing Provide back-up support to Collateral and Origination areas Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Complete special projects upon request Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues Experience + Education preferred High school diploma or equivalent Associate's degree Customer service experience Commercial of Small Business Loan experience

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities