Location: Fully Remote, with office access in Warsaw, Poland

In the first week, office presence at the Warsaw Office required.

Employment contract – 6 months fixed term, with possibility of extension [employment trough external agency – Grafton]

Responsibilities:

• Caring for the sales development through the implementation of "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution)

• Building and maintaining good relationships with internal and external customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions, solving logistics issues, participation in global productivity projects

• Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Planners, Transport Company)

• Processing customer orders in SAP

• Solving the claims of customers

• Create and maintain customer credit and debit notes

Requirements:

• Desired - work experience in customer service

• Fluent Polish , good knowledge of English

• Excel: required

• Advantage: experience in working on SAP system

• Problem-solving oriented

• Attention to detail

• Great organization skills with ability to multi-task

• Excellent interpersonal skills, team spirit

We offer:

• Employment contract – 6 months fixed term, with possibility of extension (employment by external agency - Grafton)

• Remote Work (in the first week, office presence at the Warsaw Office required. Office – 10 meters from Metro Rondo Daszyńskiego underground station)

• Work in an international company giving a good opportunity to develop professional and foreign language skills

• Ambitious and motivating challenges

• Great team

We reserve the right to reply to selected offers only.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!