With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Modern Work and SharePoint.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Centricity: Customer Satisfaction - Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the Voice of the Customer; Share insights and best practices and connect with Engineering teams to remove blockers.

• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

• Business Impact:

o Delivery Excellence- Own committed pipeline and ensure delivery in alignment with customer expectations.

o Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure Infrastructure value proposition and get value from their investment in the Microsoft technology.

o Architecture Design and Deployment - Run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment. Use CAF Landing Zones to rapidly enable migrations and help build customer resiliency.

o Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging Azure Infrastructure technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.

• Technical Leadership

o Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals

o Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. The successful candidate must have or be able to obtain the security certificate entitling access to classified information with the clause “SECRET, NATO SECRET, SECRET UE/EU SECRET” or higher, issued by SKW or ABW.

• Fluent in Polish.

SharePoint related experience covering some of the following:

• Deep understanding in SharePoint architecture

• Deep troubleshooting skills with SharePoint

• Experience in managing, maintaining, and migrating, enterprise SharePoint Server and/or SharePoint Online environments 

• Experience in configuring Enterprise scale SharePoint environments. 

• Experience in configuring Enterprise scale OneDrive deployments and configurations. 

• Understanding how Microsoft 365 platform components interact with SharePoint Online.

• Advanced experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

• Experience with upgrades between SharePoint versions

• Experience with Migrations to SharePoint Online

• Experience with SharePoint Disaster Recovery scenarios

• Strong troubleshooting skills and experience with SharePoint and SharePoint Online

Preferred Experience:

• Microsoft Purview Information Protection and Governance experience

• Strong troubleshooting skills and experience with SharePoint and SharePoint Online

• Secondary skills in SharePoint Development would be beneficial but not mandatory.

• Experience with O365 governance

• Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .