JOB REQUIREMENTS: Company Generac Power Systems Name Retail Account Coordinator Req # 64391 Employment Type Full Time Shift 1st Job Summary: This key account position provides customer and administrative support to assigned retailers and ecommerce accounts. Responsible for providing customer support to retail associates regarding order status, lead times, quotes, product information, and process support. The role is also responsible for the administration and management of customer orders, internal processes, and system information to ensure compliance with assigned customer requirements. Essential Duties and Responsibilities: Provide excellent customer service by answering inquiries on product information, pricing, and availability to our retail channel partners via phone, email, and customer portals Ownership and responsibility for processing, revising, canceling, monitoring, and tracking assigned customer\'s orders to ensure on time shipping Collaborate with internal departments to manage the implementation of internal processes that ensure compliance with customer requirements Ensure EDI information such as pricing, order acknowledgements, and inventory is transmitting to partners correctly Maintain customer information within ERP system for assigned customer base 5%Manage information and communication in external customer portals Minimal Qualifications: Associate\'s degree in business or equivalent experience 2-year relevant internship, administrative, and/or customer service Preferred Qualifications: Previous experience using SAP or equivalent ERP Experience with Microsoft Office suites including Excel Prior experience in B2B customer service, sales support, inventory control, or administrative role Experience in a retail environment Knowledge, Skills & Abilities: Proficiency in Microsoft Office Suite software Effective verbal and written communication skills Great attention to detail Excellent interpersonal skills Effective time management, organizational, and prioritization skills Able to plan and coordinate cross functional process implementation Physical demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Up to 10% travel and valid Driver\'s License required. \"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion,... For full info follow application link. Generac Power Systems Inc. is an equal opportunity employer/Minorities/Females/Vet/Disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/669415ED58E24793 Other: Most Job Centers in Wisconsin have public computers and fax machines available for job seeking purposes. For a list of Job Centers closest to your location, call toll-free 1-888/258-9966 or go to http://www.wisconsinjobcenter.org/directory