field technical support specialist.

• waunakee , wisconsin

• posted march 22, 2024

job details

summary

• $60,000 - $90,000 per year

• permanent

• bachelor degree

• category computer and mathematical occupations

• reference1046395

job details

job summary:

The Field Technical Support Specialist is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for dealers that sell and support our proprietary VMS systems.

Responsibilities:

• Working in the field assisting the dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment

• Will support field technicians with latest technical information

• Help staff the VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation

• Respond to calls and tickets via the VMS helpdesk phone line and ticketing system

• Perform troubleshooting through diagnostic techniques and pertinent questions

• Direct unresolved issues to the next level of support personnel

Skills:

• Great communication skills

• Ability to work independently

• Basic Computer skills

• Knowledge of hydraulic, pneumatic, electrical, electronic and vacuum systems

• Knowledge of dairy industry is a plus

• Ability to speak Spanish is a plus

• 50-75% Travel may be required within the USA, some international travel as needed

Experience:

• BSc/BA in Engineering, Agriculture or related discipline or 5+ years of experience as a field service technician

• Experience working in the dairy industry

location: Waunakee, Wisconsin

job type: Permanent

salary: $60,000 - 90,000 per year

work hours: 8am to 5pm

education: Bachelors

responsibilities:

Responsibilities:

• Working in the field assisting the dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment

• Will support field technicians with latest technical information

• Help staff the VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation

• Respond to calls and tickets via the VMS helpdesk phone line and ticketing system

• Perform troubleshooting through diagnostic techniques and pertinent questions

• Direct unresolved issues to the next level of support personnel

#LI-CB6

qualifications:

• Experience level: Experienced

• Minimum 5 years of experience

• Education: Bachelors

skills:

• Technical Support

• Windows

• Linux

• Helpdesk

• Field Service

• Engineering

• Electrical

• Field Service

• Mechanical

• Field Engineering

• Field ServiceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.