Cleveland-Cliffs Steel has an immediate opportunity for a Senior Technical Representative within the Stainless-Steel product division. The Stainless Finishing mills are located in Coshocton OH and Rockport IN. The territory will include Indiana, Kentucky and Tennessee. The Senior Technical Representative is the primary technical liaison with our customers to resolve claims or quality problems and to ensure that the material supplied meets the customers' requirements. This position is also responsible for assisting customers with their steel use needs. Summary of Responsibilities: Assists customers in using Cleveland-Cliffs Stainless Steel products Makes service calls on assigned customers to investigate and resolve claims or quality problems. Assures that complaints are handled in a fair, timely manner Coordinates Cleveland-Cliffs Steel actions to respond to steel-related issues with root cause analysis Communicates detailed customer requirements to Cleveland-Cliffs Steel Communicates customer quality issues with Cleveland-Cliffs Stainless Sales to advise customer quality issues or claims that could impact current sales or future negotiations Assists Quality Control in developing or revising mill routings to meet specific customer requirements Reviews customer quality performance data and provides feedback to Cleveland-Cliffs management Assists Cleveland-Cliffs Sales in promoting and testing of new or improved products Works with customers on quality improvement or cost reduction projects Other duties as assigned Minimum Qualifications: High School Diploma/GED Position requires extensive and frequent overnight travel Basic knowledge of steel mill operations and steel-related defects is required Requires excellent communication skills (written, verbal, and presentation) and the ability to relate to all levels of the customers; and Cleveland-Cliffs organization Computer skills required - MS Office: Word, Excel, PowerPoint, and Access Preferred Qualifications: B.S. in Metallurgical Engineering or Materials Science or equivalent experience Specific experience with Stainless Steel Knowledge of steel use technology (forming, welding, painting, corrosion) Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more! Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail toor call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered. Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.