HonorHer Jobs

HonorHer

Job Information

Wireless Advocates Area Wireless Sales Manager ($40K to $60K) in West Valley City, Utah

US-UT-West Valley City

Wireless Advocates, a leader in the wireless retail space is now partnering with Walmart to operate and expand their wireless business - and we need YOU to do it! Our brand is built on offering the right technology solutions, delivering unbeatable service, and having the best team in the industry. If you have a passion for people and technology, then you have a future with us. Now is an excellent time to join for developmental opportunities, as we grow this new channel and partnership with the nation’s largest retailer.

As an Area Manager, you will be serving one of the nation’s leading retailers. You’ll work closely with your team to deliver outstanding sales results (both on a personal and team level), operational excellence and an exceptional member experience in 2-4 locations. From driving daily sales performance to meeting operational standards, you’ll identify areas for improvement and, working with your District Manager and HR business partner as necessary, respond quickly to close the gaps. And, with the same focus, you’ll celebrate success to reinforce your team’s effort and accomplishments.

Are You the Right Type of Leader?

You are the type of manager who others want to work for. You exhibit high levels of professionalism, set a good example with your own behavior, and hold team members accountable for doing the same. You take pride in well-maintained locations and in providing exceptional customer service. You establish and maintain effective working relationships with your team, peers, manager, and Walmart personnel. You communicate expectations and hold your team members accountable.

Responsibilities

Manages the successful operation of a Wireless Advocates Team within multiple Walmart locations. The Sales Manager is responsible for recruiting new team members as necessary and ensuring that the location is always staffed. The Sales Manager is also responsible for achieving personal and team sales contribution goals and meeting all operational standards, including staff training and development, employee engagement and retention, customer experience, loss prevention, safety, kiosk maintenance and team professionalism. Since this is a retail position, the Sales Manager is expected to work all required shifts on Friday, Saturday, Sunday.

Leadership

-Models appropriate, professional behavior consistent with the company’s guiding principles and key tenets and holds team members accountable for the same.

-Communicates all relevant information in a timely manner (i.e., promotions, inventory, etc.).

-Ensures all sales, operational and other SOP’s standards are met and that all applicable SOPS are consistently executed.

-Maintains an engaging work environment for our employees and the members we serve through effective coaching and critical conversations.

-Communicates relevant information to team members in a timely and effective manner, including holding daily sales huddles.

-Proactively identifies and addresses performance gaps.

-Develops and maintains effective working relationships with carrier reps and general management.

-Responds timely to customers, company employees and host store personnel, and ensures team members do the same; swiftly addresses member escalations.

Sales Performance

-Consistently meets or exceeds sales and performance expectations in each location, including personal and team sales goals.

-Ensures consistent execution of the company's GUESTS sales process by self and team members.

-Utilizes available reports/metrics to monitor performance and build individual development plans.

-Holds team members accountable to all performance standards, minimizing or eliminating performance gaps with a sense of urgency, and partners with his/her District Manager and/or HR business partner as appropriate.

Operational Performance

-Ensures workspace is always clean and well-maintained, that all pricing is current and accurate.

-Enforces safety procedures.

-Consistently meets or exceeds, and holds team accountable for meeting or exceeding, all operational standards.

-Non-Negotiables.

-Quality of Sale.

-Adherence to published work schedules, meal breaks and timekeeping.

-Safety and Training compliance.

-Partnership on inventory control.

Recruiting and Scheduling

-In partnership with District Manager, recruits new team members consistent with core headcount budget to maintain full-staffed locations.

-In partnership with District Manager, writes compliant schedules for team members.

-Ensures adequate coverage to prevent unstaffed locations.

Qualifications

-2+ years of experience working in a retail and/or customer service environment and at least 1 year managing others (commission sales experience a plus).

-Established reputation for honest/ethical leadership and leading by example.

-Experience managing multiple store locations.

-Is customer obsessed.

-Effective organizational and time management skills; strong attention to detail.

-Ability to hold team members accountable, have crucial conversations and uphold company policies and operating procedures.

-Demonstrated success in staffing stores with high quality candidates.

-Effective communication and interpersonal skills.

-Skilled at problem solving and conflict resolution.

-Well-developed ability to make sound decisions.

-Ability to work a flexible schedule including varied shifts that include evenings, weekends, and holidays.

Competencies

-Customer focus

-Ensures accountability

-Directs work

-Drives results

-Attracts top talent

Happy employees create happy customers. In addition to excellent base pay and a generous bonus plan, we are committed to providing our team with the support and resources to succeed in their career, as well as exceptional benefits for a healthy work-life balance.

-Medical, Dental, and Vision Coverage

-401(k) with Company Match

-Paid Vacation Time

-Employee Assistance Program 100% Company Paid

-Life Insurance Policy 100% Company Paid

-Dealer line discounts on phone plans.

Wireless Advocates is an equal opportunity employer, we encourage and support diversity in the workplace.

To find out more about what we do, visit: www.wirelessadvocates.com

You can also send your resume and inquiries to: wmt@wirelessadvocates.com

Requisition ID: 2021-34458

Street: 5675 W 6200 S

DirectEmployers