Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, & friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, & make a real difference in the lives of our customers & our community. Responsibilities Respond promptly to incoming emails, addressing customer queries, work orders, & call center communications. Schedule service calls & installations, coordinating with the dispatch team to ensure timely technician assignments. Generate & send requested quotes for assigned sales representatives & project managers. Process job turnovers in the database, collecting & managing deposits on accounts. Maintain organized records of signed quotes & handle permit requests. Update & manage sales trackers, assisting in training new hires. Monitor & track parts on order, ensuring timely availability. Request & manage insurance certificates. Maintain & oversee preventative maintenance contracts. Qualifications Minimum of 2 years of customer service or account management experience. Familiar with billing & accounts receivable processes. Intermediate to advanced knowledge of Excel. Excellent computer skills. Strong attention to detail & organizational skills. Excellent customer service skills. Ability to work in a fast-paced environment. Benefits Medical, Dental & Vision Insurance 401K Plan with Company Match Holiday Pay Long Term Disability Company Paid Life Insurance Flexible Spending Account Great Company Culture Continuous & extensive training & development Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, & appreciated. Your daily contributions will have a direct effect on the success of the company & your future. If you want to be part of something bigger than just a job -make this career move & apply today!