As a Data Manager, you will support the intake channels for the FCPS (Fraud and Consumer Protection Services organization). This includes call centers and digital channels that support Fraud Prevention and Claims, Disputes, and Recovery. This role is specifically aligned to the Business Support organization within the FCPS Inbound Call Center and is focused on mitigating risks through a strong controls environment. This employee will support risk mitigation by ensuring controls exist to resolve gaps from regulatory, financial and customer impact risk while also performing data security processes and strategic initiatives.

Job Responsibilities:

• Lead a team to complete data security and retention processes; mitigating risks that pose regulatory, financial, and customer risk

• Champion the records management process, providing oversight, and assisting in remediating data exceptions for the larger FCPS organization.

• Partner with operational owners and control partners to develop key remediation strategies relating to user access, data retention, and personal information exposure.

• Monitor the health of unstructured data environments, trends, and reporting, adjusting processes and resources accordingly.

• Perform continual reviews of access and data within unstructured environments to confirm adherence to Data Confidentiality framework.

• Lead access and data recertification processes; ensuring accuracy, completeness, business justification, risk level, and retention timeframes are correct.

Required qualifications, capabilities, and skills:

• Strong leadership, time and task management skills

• Able to meet assigned service level agreement in a demanding environment.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts.

• Must have experience leading large-scale projects.

• Ability to analyze and draw conclusions from large amount of data.

• Strong presentation skills, including the ability to tell a story using data.

• Ability to work effectively across functional and organizational lines.

• Host and manage meetings effectively with clear agendas and meeting materials, appropriate invitees, and timely meeting minute distribution including next step actions.

• Experience with/knowledge of data management, data loss prevention frameworks, access controls and governance, and record management lifecycles.

• Demonstrated ability to take ownership of projects end-to-end, leading and driving projects that engage business leaders with minimal supervision. .

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans