SENIOR CLERK - WATER GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES: Position is responsible for providing clerical, bookkeeping and customer service assistance for the efficient and effective operation of the department. Performs a variety of clerical duties requiring a moderate degree of decision making and a general knowledge of the functions and operations of the Water Department. SUPERVISION: Under general supervision. The employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction. The supervisor provides additional, specific instruction for new, difficult or unusual assignments. The employee refers unusual situations to the supervisor for advice and further instructions. ESSENTIAL DUTIES AND RESPONSIBILITES: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Provides customer service for a variety of activities in person and on the phone providing the first point of contact to the department Receive calls, create work orders for customer issues, final reads and digsafe Receive complaints from customers and enters into the See Click Fix system Contacts vendors and resolves purchasing issues related to vendor invoices Type correspondence, reports, memoranda, minutes, schedules, invoices and other documents Proofreads typed material for accuracy and completeness Enters data on the department\'s metered billing system computers Maintains Water Department records and files including computer stored files Answer telephones and handle inquiries, customer problems and complaints and provide official Water Department information to the public Provide in person, at the counter, service to Water Department customers and the public Post paid bills on the department\'s computer Assists in preparation and posting of mailings Such other related duties as required. EDUCATION AND EXPERIENCE: High school diploma or GED. SKILLS AND QUALIFICATIONS: Excellent organizational, typing and data processing skills, proficient in the use of personal computers and office software including word processing, database, internet and spreadsheet applications. Working knowledge of office software and machines. Must have a firm understanding of math and technology as well as knowledge of accounting techniques. The work involves numerous standardized practices, procedures, or general instructions that govern the work and in some cases may require additional interpretation. Judgment is needed to locate, select and apply the most pertinent practice, procedure, regulation or guideline. Ability to communicate effectively both orally and in writing; strong communication skills in relaying important information and ability to deal appropriately with other employees, department heads and City officials. Ability to maintain confidential information. Ability to understand and follow directions and take the initiative in completing assignments. Ability to complete work under pressure while maintaining a high degree of accuracy in accordance with work deadlines. Ability to follow departmental rules, regulations, policies & practices in all aspects of job. The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts. Ability to proofread work. Ability to learn and efficiently utilize specific software for department use.