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Geisinger Health System Staff Pharmacist Refill Call Center in Wilkes-Barre, Pennsylvania

Job Summary

Pertinent information will be gathered from incoming calls concerning medications, and along with review of the electronic medical record, call center employees will utilize scripting to determine a response to the needs of the caller. Responsible for addressing medication related questions, issues, prior authorizations, as well as refill approvals. Perform a medication review at the time of the call and do a complete clinical review and address any medication related questions.

Job Duties

  • Support the overall goals and objectives that result in improved access, quality of patient care and higher levels of patient satisfaction.

  • Demonstrates proficiency in order processing.

  • Receives and interprets physicians' medication orders and clarifies or corrects orders with the physician.

  • Reviews patient medication profiles to guard against drug sensitivities, contraindications, duplications, and major drug interactions.

  • Pharmacists will enter into a collaborative practice agreement with health system physicians to review patient’s electronic medical record , and upon verifying appropriateness, authorize prescription refills on pre-specified maintenance medications.

  • Pharmacists will conduct a thorough review of each individual patient’s electronic medical record and develop an appropriate plan according to the Pharmacist refill authorization protocol and the most recent clinical guidelines.

  • Pharmacists will use clinical judgement to determine if any additional information is required prior to refill authorization and take necessary actions to resolve issues within defined terms of collaborative practice agreement.

  • Pharmacist will document encounters within electronic medical record Pharmacists will e-scribe approved prescription refills to appropriate pharmacy and notifies patient of completion.

  • Participates in the creation and update of scripting and documentation materials.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.


Bachelor's Degree-Pharmacy (Required), Doctoral Degree- (Preferred)


Minimum of 4 years-Related work experience (Required)

Certification(s) and License(s)

Licensed Pharmacist (Pennsylvania) - State of Pennsylvania

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.