Workstation Technician DC - PCC Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Wilmington, OH CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware---PCs, printers, servers, and more---to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers' IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we're a Fortune 1000 IT solutions partner operating in 174 countries around the world---still driven by that startup mentality and guided by our original purpose. https://www.connection.com/ keywords: position summary,what we do,who we are,why you should join us,support,technical,performance,communication,proficiency,skills,additional information Full Time $22.28/Hr. - $27.85/Hr. Overview: What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique---what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection---plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Working under direct supervision of the Site Network Systems Manager, the Workstation Technician supports the Distribution Services department in the day-to-day operation of the business through desktop, computer functionality, and device management. The Workstation Tech works on Tier 1 moderately complex hardware and software problems. Entity of type com.vizirecruiter.common.domain.model.Label with id: 2025 Entity of type com.vizirecruiter.common.domain.model.Label with id: 2024 Entity of type com.vizirecruiter.common.domain.model.Label with id: 16471 Responsibilities: Uses reference manuals, software, and hardware manufacturers, and other sources to resolve hardware and software problems for all areas of the facility as requested or authorized. Provides immediate support to Distribution fulfillment operations. Responds to any printer or systems issue preventing or interrupting the fulfillment operation. Effectively prioritizes assigned issues in order to provide efficient and timely customer service and escalates issues as needed. Installs desktop, printers, wearable devices, laptop, tablet, video conferencing equipment [Hardware & Software]. Receives, installs, tests, and trains the end user on new desktops. Maintains current software images of major desktop set