The Role: We are seeking two (2) Training Coaches to join our Learning & Development team.

Location: Windsor, ON or Ottawa, ON. We offer in-office, hybrid, and remote work flexibility.

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the fifth largest insurance brokerage in the world with 16,000 employees and more than 475 offices.

As Training Coach, you are responsible for the development and mentoring of newly licensed brokers during their time in training. Responsibilities may include reviewing client transactions, providing feedback and assistance pertaining to client interactions, as well as providing technical support. The role of the training coach is to act in a supportive capacity while maintaining a positive work environment and an effortless customer experience. Broker work falls within the scope of this role during downtime.

Responsibilities:

• Nurture and develop trainees’ potential skills and abilities.

• Work hands-on with trainees, assisting with questions, completing call and transactions reviews, and providing constructive feedback with the goal of developing resourcefulness, problem-solving, critical thinking skills, and ultimately obtaining binding authority.

• Identify strengths and weaknesses of trainees and work in collaboration with the Team Leader(s) to plan, develop and implement coaching strategies.

• Identify trends of cohort groups and share with Team Leader(s) in support of improvement efforts.

• Act as a role model, lead by example and maintain confidentiality of sensitive information.

• Demonstrate and maintain complete understanding of operational processes and workflows.

• Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.

• Exhibit accountability with regard to assigned work, including following up within the appropriate time frames and escalating concerns to the Team Leader(s) with a sense of urgency.

• Respond favorably to feedback, coaching and training provided, and actively participate in the Employee Quarterly Check-Ins with the Team Leader(s).

• Perform other duties as assigned.

Qualifications:

• Appropriate insurance license in good standing.

• Experience as a Broker.

• Strong computer skills.

• Post-secondary education preferred.

• Availability to work various shifts and days of the week as required in order to support the staff.

• Ability to handle fluctuating work volumes in a fast paced, customer focused environment.

• Ability to work independently and in a team environment.

• Ability to communicate clearly and concisely.

The Perks:

• Group Health and Dental Benefits.

• RRSP Company Matching Program.

• Paid vacation, sick and personal days.

• Employee discounts on personal, home and auto insurance policies.

• Corporate discounts on gym memberships and other services/products.

• Company-paid Employee and Family Assistance Program.

• Health and wellness initiatives.

• Ongoing recognition programs and opportunities for advancement.

Our Commitment:

• An environment that fosters continuous learning and improvement.

• A leadership team dedicated to your growth and success.

• To listen. Our employees have great ideas. We implement them.

• Appreciation of your efforts. Every day.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

Diversity matters to us. We’re committed to building inclusive teams in an equitable environment. In other words, you can be you. Such diversity allows us to cultivate a workplace where people of all backgrounds collaborate, contribute, and thrive.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

Please note: All internal applicants must notify their Team Leader or Manager upon applying. Deadline for internal applications is March 29, 2024 .

#WeAreHCC

www.hubcustomercentral.com

www.hubinternational.com

Department Human Resources

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.