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Alamo Group Inc. Customer Service Representative in Winn, Michigan

Position Summary:

The receptionist / customer service support rep will be responsible for greeting, welcoming and directing visitors appropriately, maintaining automated phone system and various customer service support duties assigned by the customer service manager.

Essential Functions of the Job:

  1. Serves visitors by greeting, welcoming, and directing them appropriately.

  2. M-F 8:00 AM to 5:00 PM 30-minute lunch

  3. Maintains automated phone system, and answer calls that are re-directed to the operator.

  4. Receive incoming calls from dealers & direct customers from the Customer Support

  5. Handle incoming emails from dealers, customers and through the Ecommerce site

  6. Communicate inter-departmentally and cross-departmentally to ensure all needed parties are aware of status of an open order, credit or any issue to be resolved

  7. Process part sales credits (Common and Annual)

  8. Process customer service expense parts orders

  9. Work with warehouse and logistics on shipment quotes, tracking, changes and issues

  10. Monitor all expedite and customer down orders for dealers to ensure proper steps have been take and communication is made

  11. Process all ship-direct orders for dealers due to expedition

  12. Work cross-departmentally to improve and sustain processes to ensure customer satisfaction

  13. Manage office supply inventory

Knowledge, Skills and Abilities (KSA’s):

  • Excellent organization, time management and communication skills.

  • Must be multitask oriented, organized, able to set priorities, and meet deadline.

  • JD Edwards experience is preferred

  • Self-starter with strong work ethic

  • Team player, able to work with others to accomplish a common goal

  • Must have sufficient abilities to effectively communicate with internal Morbark personnel and outside customers in both written and oral form

  • Must have the ability to work without direct and constant supervision

  • Must project a professional image within the work place and in public

  • Must know when confidentiality is to be maintained

  • Must be dedicated and portray enthusiasm for the company, as expressed by daily attitude

  • Must possess a basic operational knowledge of computer programs such as Microsoft Word, Excel, Teams, Outlook, and Internal Software.

  • Must have the ability to adapt to change

Education and Experience:

  • High school diploma or equivalent.

  • Prior receptionist or customer service experience a must.

Working Conditions:

  • Postural changes such as sitting, reaching, climbing, standing, walking & lifting (intermittent)

  • Ability to lift 25 lbs. to waist high

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).