This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12179356

Organization Overview:

Foresight Financial Group, Inc., an Illinois corporation founded in 1986, is a bank holding company established under the Federal Reserve with fifteen offices in the Northern Illinois counties of Winnebago, Stephenson and Kankakee. Holdings of the Foresight Financial Group, Inc. include German American State Bank located in German Valley, Pecatonica, Seward and Winnebago; State Bank of Davis located in Davis and Kankakee; State Bank located in Freeport; Lena State Bank located in Lena; Northwest Bank located in Rockford, Loves Park and Machesney Park; and State Bank of Herscher located in Herscher and Kankakee.

Position Summary:

Provide first level support to end users of the Foresight Financial Group (FFG) enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for printer and other hardware maintenance, basic productivity suite (MS Office) support, approved application installation, and helpdesk administration.

Primary Responsibilities:

1. Acknowledge and record all help desk request that are received by email, web submission or phone calls into Foresights ticketing platform.
2. Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc.
3. Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures.
4. Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise.
5. Assist with the upkeep of the IT departments software and application documentation library.
6. Assist with the setup and administration of computer accounts and user.
7. Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays.
8. Participate in disaster recovery testing and procedures as necessary.
9. Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight
10. Meet or exceed the proscribed time utilization and service level goals.
11. Adhere to department policies and procedures regarding IT management.
12. Complete assigned project task.
13. Assist end users with the setup of personal devices using Mobile Device Management platforms.
14. Basic support and troubleshooting of conference room and phone systems.
15. Basic support and troubleshooting of remote access systems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems.

Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes.

Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs.

Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects.

Interpersonal: Interact with others positively and build relationships with internal and external customers.

Technical: Basic knowledge of x86 based workstation and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge.

Performance Standards:

Complete all task requested in assigned work orders per managements expectation for meeting service level standards

Successfully complete all assigned trainings in training plan by established deadline(s).

Performance Weightings:

40% Competencies

60% Position Performance Standards and Personal Goals

Qualifications:

HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid drivers license and reliable transportation.