Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Manager, Retail Execution Support & Insights - Workforce Management will support in the engagement of the Retail Field Organization to highlight divisional field performance and will play a key role developing and implementing the strategy to facilitate field execution on our financial commitments as it relates to Workforce Management. You will be responsible for supporting our field partners to capture, investigate and resolve opportunities, while supporting strategies to improve execution.

• Ensuring all aspects of the Workforce Management strategy are developed, socialized and implemented in a way that aligns with business goals and prioritizes business growth and impact

• Identifying and mobilizing cross-functional support required to achieve business objectives, including areas of tactical and strategic support

• Providing business expertise needed to set planning priorities and develop implementation approach(es), as well as provide targeted training to drive education and knowledge needed to implement strategies

• Serving as a trusted subject matter expert on behalf of Workforce Management, as well as preparing for and leading various business reviews with senior leaders by coordinating and finalizing relevant materials, quarterbacking any necessary field training, ensuring follow-up and execution of strategy by divisional leaders

• Facilitate the coordination and execution of field education about the labor budgeting and forecasting processes, as well as building field knowledge to root-cause investigate concerns and provide meaningful insights and recommendations

• Recommending appropriate actions, strategies and / or alternative courses of action to meet business needs

• Collaborating with key senior business partners (SVPs, DVPs, HRVPs, HRDs) to understand their strategies, challenges and goals in order to translate these into actionable deployment and / or task plans, establish benchmark metrics, provide progress updates, etc.

• Manage multiple and often competing priorities, with the flexibility to respond to urgent senior leader requests for data and provide actionable solutions

• Representing the Workforce Management team in various internal meetings with senior leaders

• Regular travel to select markets for meetings, field travel, and other events as directed

• Support data and analytics efforts for WMF to support go-forward strategies on Field Execution across 9,000+ stores

• Support the Sr. Manager in developing strategic perspectives and acting in our role as the voice and thought leaders of WFM

  Required Qualifications

• 2+ years of experience managing cross-functional teams and initiatives with a high degree of complexity

• 2+ years of experience manipulating data using Excel, SQL, and/or Tableau

• 1+ years of experience in a matrixed environment providing workforce management strategies and insights

• Ability to travel up to 25% of the time

  Preferred Qualifications

• 5+ years of total business experience

• Masters degree

• Proven ability to deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction

• Proven ability as a self starter to take initiative, thrive off a challenge and can think outside of the box to propose new ideas that have not been tried before

• Proven ability to deliver results in complex, fast-paced environments

• Proven ability to exhibit model professional behaviors that are consistent with collaborating with senior leadership and that demonstrate a strong bias for inclusion, collaboration, building trust, driving for and delivering results as well as supporting innovation and change

• Proven ability to develop and lead planning initiatives with a track record of successfully executing on established goals and objectives

• Proven ability to work with multiple reports to synthesize insights and outline meaningful, actionable steps for the field to implement to represent Workforce Management and its leadership teams by delivering high quality, timely reports. Must be able to analyze data and metrics to work with impacted areas to develop, communicate and monitor mitigation plans.

• Strong interpersonal, written, and verbal communication skills

• Familiarity with workforce management processes and extensive knowledge of retail business operations, including pharmacy

• Broad mindset with an ability to consider the long term execution of strategy as well as the short term detail-oriented steps needed in developing solutions

• Advanced skills in MS Office

• Experience in healthcare services (e.g., pharmacy, hospitals/health systems, primary care) and/or healthcare IT and digital health

  Education

  Bachelor’s degree or equivalent relevant experience ​

Pay Range

The typical pay range for this role is:

$63,300.00 - $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 04/26/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.