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CVS Health Implementation Manager, Senior in WORK FROM HOME, Arkansas

Job Description

Position can sit anywhere in USBswift is a Chicago-based technology company that provides industry-leading benefits administration for employers and exchanges nationwide. We are currently looking for an Implementation Senior Manager to join our Implementation team. Responsibilities: The Implementation Manager, Senior (IM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Manager, Senior (IM) will help support the system development and testing for directmarket implementation clients.Fundamental Components/Job Description:· Consistently reflect our core values of higher standards, greater accountability, and more funto bswift associates, clients, and partners · Work with the Implementation Leader to manageImplementation kick-off meetings,requirements discussions and status meetings with clients ·Manage timelines with other bswift implementation staff and clients · Manage client expectations, anticipating possible issues and communicating turnaround times withreasonable delivery dates· Perform Analysis and configure system as needed and lead the team with other bswift resources (implementation analyst, product management, development, call center) to meet client deliverables; including, but not limited to: o Working with the Implementation Lead to analyze Benefits Class Matrix,Requirements Template, Rates,Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, and Export of vendor files as required o Configuring system as needed based on clients planrequirements listed above o Testing planning and testing new and existing system functionality to ensure accuracy of client system configuration o Researching and resolving client inquiriesregarding system and process issues o Training clients on new site and processes forimplementation live date · Continuously refine and improve efficiency of the implementation process · Proactively identifying and mitigating project risk’s · Proactively consult clients on best practices and necessary system and process changes to achieve client goals · Research and recommend system enhancement based upon client needs · Act as a coach and mentor for others· High level of productivity, reliability, responsibility,attendance, dependability,organization and accuracy/thoroughness · Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality · Must possess a passion for teamwork, client service and reaching business results through problem solving · Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere · Must be able to quickly sort through complex subject material · Willingness to travel as needed (NOTE: NIGHT AND WEEKEND WORK MAY BE NECESSARY)

Required Qualifications

· Must have current or previous experience with benefits /implementation processes · 3+ years of client relationship and implementation experience ·· Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions · Strong analytical skill-set and ability to effectively use data for strategy

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications



Bachelor Degree or equivalent relevant work experience

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.