Sabre Data Services Agent (6 months Term Contract) in ZonAmerica, Uruguay
Req ID: 53505
Job Family: Intern
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
The Data Services agent will be responsible during a Term Contract for ensuring completion of defined tasks required to onboard a hotel or chain of hotels GDS/IDS activation requirements and provide ongoing maintenance per specific defined requirements. This position requires the coordination of activities and timelines possibly with multiple internal departments as well as customer activities. The Data Services agent must be able to multi-task and simultaneously manage multiple mailboxes, each at various stages of the process as well as providing ongoing maintenance and meet average duration SLA. The selected candidate must also be able to identify risks, opportunities and corrective actions associated with projects. The Data Services agent will be the customer's & partners main point of contact until the successful activation at which time the day to day customer management will be provided by the account management team.
Onboarding of new & existing customer activations working in tandem with our BPO partner and providing guidance and 2/3rd level support
Maintenance for existing customers working in tandem with our BPO partner and providing guidance and 2/3rd level support
Meeting & maintaining the defined average duration of SLA's
Managing statuses in SalesForce
Maintaining relationships with customers and partners including the BPO provider
Maintaining relationships with internal departments
Providing daily updates to supervisor requesting help with support and escalations
Attending required cross-departmental ongoing meetings
Manage assigned internal goals and take ownership for success and completion
Support coverage of multiple mailboxes
Staying up to date with all new releases, functionality, product launches, SHS strategy and initiatives.
Required Knowledge/Skills/Abilities :
Strong planning and organizational skills combined with excellent time management
Attention to detail and impeccable follow-through & ownership of results
Strong written and verbal communication skills and interpersonal skills
Ability to manage and prioritize multiple projects and deadlines
Ability to work globally (and virtually) with a variety of cultures
English skills are required
Ability to troubleshoot, research & resolve issues to customers satisfaction
Advanced excel knowledge is required
SQL knowledge is a plus
Experience working with GDS/s a plus.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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